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Automotive Field Service Specialist

2 months ago

Lebanon, Kentucky, United States Nippon Paint Automotive Americas, Inc. Full time

Nippon Paint Automotive Americas Inc. (NPAA) is committed to providing its employees with a comprehensive benefits package that includes a competitive bonus structure, monthly attendance incentives, merit-based salary increases, and an annual bonus program. Our team enjoys 11 paid holidays each year, accrues paid time off, and has access to extensive health and welfare plans, along with a 401K plan featuring an outstanding company match. We also offer recognition programs, tuition reimbursement, and various employee engagement events throughout the year to celebrate our staff's dedication and hard work. Join our NPAA family and be part of a supportive team.

POSITION OVERVIEW:

The role involves building strong working relationships with key customer representatives and ensuring effective communication regarding daily operations and projects. You will coordinate with both the customer base and relevant internal personnel to manage project work, develop schedules, and facilitate meetings.

KEY RESPONSIBILITIES:

  • Establish and maintain effective relationships with key customer contacts.
  • Oversee and communicate daily operations and project statuses with customers and internal teams.
  • Monitor online performance metrics and quality criteria for processing, color, and appearance.
  • Communicate issues and opportunities for improvement to relevant teams.
  • Gather and relay information regarding inventory and usage for effective management.
  • Collaborate with customers and sales teams to resolve pricing and credit issues.
  • Implement and track value-added activities that enhance the paint production process.
  • Analyze paint and process challenges, utilizing formal problem-solving techniques.
  • Generate necessary reports, data, and documentation related to projects and customer accounts.
  • Coordinate technical service requirements for customers.
  • Recommend process modifications to improve product performance.
  • Manage sample submissions and production trials.
  • Participate in facility improvement programs.
  • Assist in developing application line correlations and formula verifications.
  • Communicate color adjustments made on batches and samples to appropriate personnel.

QUALIFICATIONS:

  • Bachelor's degree with 4 years of relevant industry experience or 6 years of applicable experience in automotive coatings and processes.
  • Proficient in computer software including MS Office and SAP.
  • Strong understanding of color measurement tools.
  • Excellent communication and organizational skills.
  • Able to thrive in a fast-paced environment.
  • Interpersonal skills and flexibility in work hours.
  • Strong analytical skills for defect identification.
  • Ability to visually assess color and make necessary adjustments.
  • Customer-focused with strong problem-solving abilities.
  • Comprehensive knowledge of application processes and equipment.
  • Effective time management skills.
  • Capability to lift up to 70 lbs.
  • Expertise in color matching and management.
  • Prior experience in customer-facing roles.
  • Knowledge of coatings application.
  • Thorough understanding of manufacturing processes and documentation.
  • Project management experience.
  • Negotiation skills.
  • Hazardous materials training.
  • Experience working with two-component coatings and isocyanates.