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Technical Service Representative for Automotive Coatings
2 months ago
Nippon Paint Automotive Americas Inc. (NPAA) is dedicated to providing a comprehensive benefits package for our employees, which includes a competitive bonus structure, monthly attendance incentives, merit-based increases, and an annual bonus program. Our team enjoys 11 paid holidays each year, accrues paid time off, and has access to extensive health and welfare plans, alongside a 401K plan with an exceptional company match. We also offer employee recognition initiatives, tuition reimbursement, and numerous other benefits. Joining our team means becoming part of the NPAA family, where we celebrate our employees' hard work and commitment through various events throughout the year.
POSITION SUMMARY:
As a Field Service Technician, you will play a crucial role in fostering strong relationships with key customer contacts. Your responsibilities will include:
- Facilitating effective communication and coordination of daily operations and projects with customers and relevant NPAA personnel.
- Monitoring and assessing online performance metrics and quality standards related to processing, color, and appearance.
- Reporting issues and opportunities for improvement to the appropriate teams, including Paint Design, Quality Assurance, and Production.
- Gathering and relaying information regarding inventory and usage to ensure effective management.
- Collaborating with customers and sales teams to resolve pricing and credit-related issues.
- Implementing and tracking value-added activities that enhance the paint production process.
- Conducting thorough analyses of paint and process challenges, utilizing formal problem-solving methodologies.
- Generating necessary reports, data, and documentation related to projects and account issues.
- Coordinating technical service requirements for customers.
- Recommending process enhancements for improved product performance.
- Managing sample submissions and production trials.
- Participating in the facility's Continuous Improvement Program.
- Assisting in the development of application line correlations and formula verifications.
- Communicating color adjustments to relevant representatives.
QUALIFICATIONS:
- Bachelor's degree with 4 years of relevant industry experience or 6 years of applicable experience in automotive coatings and processes.
- Proficiency in computer software, including MS Office and SAP.
- Strong understanding of color measurement technology.
- Excellent communication and organizational skills.
- Ability to thrive in a fast-paced environment.
- Interpersonal skills with a strong customer focus.
- Flexibility in work hours and strong time management abilities.
- Capability to lift up to 70 lbs.
- Expertise in color matching and management.
- Prior experience in customer-facing roles and coatings application.
- Comprehensive knowledge of manufacturing processes and project management.
- Negotiation skills and Haz-Mat training.
- Experience working with two-component coatings and isocyanates.
