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Director of Community Management

2 months ago

Hendersonville, United States RowCal Full time
Job DescriptionJob Description

  • Director of Community Management

  • Location: Hendersonville, TN


Why RowCal?


  • RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner that cares, collaborates and creates the best HOA experience for a community.


    Want to grow your career with the company that's reinventing HOA management? Looking for better support and flexibility? With countless communities managed across the Midwest, we're always looking for quality people to add to our team and we are looking for a Director of Community Management to join our team


    Responsibilities of this role include but not limited to:

    The Director of Community Management is responsible to build and lead their team, to promote employee and client satisfaction and retention, and to deliver local market growth. The Director is responsible for knowledge of accounts in the assigned portfolio and implementing and executing a communication program to reach clients on a consistent basis.

      • Establish and maintain positive relationships and communicate successfully with both internal and external parties.
      • Develop and execute networking events like hosting periodic educational events and/or seminars for RowCal clients and board members.
      • Provide supervision, oversight, and training for a team of Community Managers.
      • Be accessible to Community Managers for support, guidance and motivation.
      • Perform annual Performance Reviews for management team along with regular check-in's to ensure employee retention and success.
      • Maintain, network, and proactively hire the community management team as needed.
      • Directly responsible for client satisfaction including support via meeting attendance, ensuring execution of action plans, and transition managers as necessary.
      • Regularly maintain a client and manager temperature measurement and follow up with action steps, as necessary.
      • Provide support in efforts to increase revenue and services of RowCal Construction & Maintenance projects.
      • Responsible for timely reporting on client portfolio and division metrics
      • Responsible for the management team's execution of all contracted deliverables to clients.
      • Responsible for the adherence to company programs and directives.
      • Responsible for teams' efforts to successfully utilize integrated services to clients.
      • Directly responsible for observing, displaying, and promoting the company pillars, values, goals, and branch management plan. Promote and lead a positive culture, creating an exciting and collaborative work environment.
      • Cooperate with all the local metropolitan area's director(s) to successfully manage the current large-scale market of the state.
      • Takes the lead on the local networking and building market awareness of the RowCal brand.

    Requirements/Skills

      • Five years or more experience in property/HOA management
      • 3 years leadership experience
      • Single Family Management or Home Owners Experience
      • CMCA designee preferred
      • Associates or Bachelor degree preferred
      • Strong communication and interpersonal skills
      • Strong organizational and time management skills
      • Ability to work in a fast-paced environment
      • Proficient with Microsoft office
      • Able to problem solve and work independently
      • Must have valid drivers license and have the ability to drive around the local market on a regular basis

    Benefits:

    • Competitive base pay
    • Commission and incentive bonuses for ancillary services
    • Flexible scheduling with a combination of in office and remote work for top performers
    • Certification and continuing education reimbursement for CAI designation holders
    • HOA licensing reimbursements including continuing education and E&O insurance
    • Additional perks such as contests to reach branch goals, team lunches and outings, etc.
    • Admission cost reimbursements for networking events (pre-approval required)
    • Paid time off with unlimited time off program (restrictions apply) and paid holidays
    • Medical, dental and vision for employees and dependents
    • Life insurance, AD&D, short- and long-term disability insurance
    • Generous employer match 401(k) savings plan.


    RowCal is an EOE meaning we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other characteristics protected by law.