Retention Representative

1 month ago

City of Saint Peters, United States NRRM Full time
Job DescriptionJob Description

Voted a Best Place to Work by Glassdoor and the St. Louis Business Journal, CarShield is an energetic, fast-paced, and growing company looking to add key talent to the team. We are seeking driven, results-oriented people who approach each day with positivity and a “Customer First” mentality and those that thrive in a competitive atmosphere We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University

We believe in developing our people getting results. To do so, we regularly review employee performance to identify and reward your efforts. When it comes to leadership roles, we believe in promoting from within, so all team members are encouraged to strive for the next level of personal and professional development. The only constant at CarShield is change and growth

CarShield is seeking talent to join its growing Retention team. This role is responsible for handling incoming calls from existing customers that wish to cancel their service. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their sales and value-building skills to use

Reporting to the Retention Manager, this position is responsible for:

  • Answering inbound calls from existing customers;
  • Assessing customer needs and developing a strategy for their retention;
  • Building value in product by communicating services provided and customer savings;
  • Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers;
  • Maintaining current knowledge of products and services offered;
  • Other tasks as assigned.

Requirements for Retention Representative:

  • Strong attention to detail and the ability to follow directions;
  • Ability to present oneself well over the phone;
  • Excellent customer service skills;
  • Strong communication and persuasion skills;
  • Highly coachable;
  • Ability to effectively multi-task;
  • 2+ years' experience in a call center environment, working with escalated customer issues;
  • Customer Retention experience preferred;
  • Basic computer and typing skills;
  • Must be able to be licensed by the State of Missouri (application process and fee supported by company);
  • Bilingual (English/Spanish) a plus.

Pay Rate and Benefits for Retention Representative:

  • $25/hour, plus bonus (Average ~$26/hour)
  • Group Insurance (Medical, Dental, Vision, Life, etc.);
  • 401k with Employer Match;
  • Discounted CarShield policies;
  • Discounted Tuition at Lindenwood University;
  • Professional Development Opportunities;
  • Basketball, table tennis, billiards, and other recreation on-site;
  • Gym facilities, with the option to take classes led by on-staff personal trainer;
  • And more

If you are looking to join a company that will recognize your efforts, and help you progress in your career, apply today

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