Retention Representative

3 months ago


St Peters, United States CarShield Full time

Voted a Best Place to Work by Glassdoor and the St. Louis Business Journal, CarShield is an energetic, fast-paced, and growing company looking to add key talent to the team. We are seeking driven, results-oriented people who approach each day with positivity and a "Customer First" mentality and those that thrive in a competitive atmosphere We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University

We believe in developing our people getting results. To do so, we regularly review employee performance to identify and reward your efforts.When it comes to leadership roles, we believe in promoting from within, so all team members are encouraged to strive for the next level of personal and professional development.The only constant at CarShield is change and growth

CarShield is seeking talent to join its growing Retention team.This role is responsible for handling incoming calls from existing customers that wish to cancel their service.Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their sales and value-building skills to use

Reporting to the Retention Manager, this position is responsible for:

  • Answering inbound calls from existing customers;
  • Assessing customer needs and developing a strategy for their retention;
  • Building value in product by communicating services provided and customer savings;
  • Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers;
  • Maintaining current knowledge of products and services offered;
  • Other tasks as assigned.
Requirements for Retention Representative:
  • Strong attention to detail and the ability to follow directions;
  • Ability to present oneself well over the phone;
  • Excellent customer service skills;
  • Strong communication and persuasion skills;
  • Highly coachable;
  • Ability to effectively multi-task;
  • 2+ years' experience in a call center environment, working with escalated customer issues;
  • Customer Retention experience preferred;
  • Basic computer and typing skills;
  • Must be able to be licensed by the State of Missouri (application process and fee supported by company);
  • Bilingual (English/Spanish) a plus.
Pay Rate and Benefits for Retention Representative:
  • $25/hour, plus bonus (Average ~$26/hour)
  • Group Insurance (Medical, Dental, Vision, Life, etc.);
  • 401k with Employer Match;
  • Discounted CarShield policies;
  • Discounted Tuition at Lindenwood University;
  • Professional Development Opportunities;
  • Basketball, table tennis, billiards, and other recreation on-site;
  • Gym facilities, with the option to take classes led by on-staff personal trainer;
  • And more


If you are looking to join a company that will recognize your efforts, and help you progress in your career, apply today
  • Retention Specialist

    1 month ago


    Saint Peters, Missouri, United States CarShield Full time

    Retention RepresentativeCarShield is a dynamic and growing company seeking a skilled Retention Representative to join its team. As a key member of the Retention team, you will play a crucial role in handling incoming calls from existing customers, assessing their needs, and developing strategies to retain them.Key Responsibilities:Answer inbound calls from...


  • Saint Peters, Missouri, United States CarShield Full time

    Retention RepresentativeCarShield is seeking a highly motivated and results-driven individual to join its growing Retention team. As a key member of the team, you will be responsible for handling incoming calls from existing customers who wish to cancel their service. Your excellent communication and customer service skills, strong work ethic, and ability to...

  • Retention Specialist

    2 weeks ago


    Saint Peters, Missouri, United States CarShield Full time

    About CarShieldCarShield is a dynamic and growing company that has been recognized as a Best Place to Work by Glassdoor and the St. Louis Business Journal. We are committed to developing our people and achieving results through a customer-first mentality and a competitive atmosphere.Job SummaryWe are seeking a driven and results-oriented Retention...


  • St. Peters, United States CarShield Full time

    CarShield is a Best Place to Work, as voted by Glassdoor, the St. Louis Business Journal.  We are growing fast and looking to add key talent to the team. We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University! We believe in developing our people getting...


  • Saint Peters, Missouri, United States State Farm Insurance Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist customers with their insurance needs and provide timely and effective...


  • St Paul, United States Thomson Reuters Full time

    As a Client Relationship Representative, you will be instrumental in managing and strategically renewing print contracts within your designated territory. Working collaboratively with your sales reps, you will aim to improve account retention, capita Client Relations, Relationship, Representative, Business Development, Relations, Product Development,...


  • St Louis, Missouri, United States Genesis Health Clubs Full time

    Membership Sales Advisor **About the Role** We are seeking a highly motivated and results-driven Membership Sales Advisor to join our team at Genesis Health Clubs. As a Membership Sales Advisor, you will play a critical role in driving sales growth and member retention by providing exceptional customer service and promoting our club's facilities and...


  • Saint Peters, Missouri, United States CarShield Full time

    About CarShieldCarShield is a dynamic and growing company that values its employees and strives to create a positive work environment. As a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal, we offer a competitive compensation package and opportunities for professional development.Job SummaryWe are seeking a highly motivated and...


  • St Paul, United States Paradox Marketing Full time

    We are urgently hiring a Client Communications Representative to start with one of the most ICONIC Minneapolis business firms! We are a business development and account management firm located in the BEST city. Over the past decade, we have partnered up with brands that have become household names. As a result, we have directly participated in our clients'...


  • Saint Peters, Missouri, United States CarShield Full time

    About Us: Recognized as a premier workplace by Glassdoor and the St. Louis Business Journal, CarShield is a dynamic and expanding organization eager to welcome exceptional talent to our team. We are in search of motivated, results-driven individuals who approach each day with enthusiasm and a commitment to a "Customer First" philosophy, thriving in a...

  • Sales Representative

    2 weeks ago


    St Louis, Missouri, United States Acosta Group Full time

    Unlock Your Sales PotentialAre you a sales enthusiast looking for a new challenge? Do you have a passion for consumer technology and a knack for building relationships? We're seeking a Part-time Sales Specialist to join our team at Best Buy, representing Sonos and showcasing their amazing audio products on weekends.As a Sales Specialist, you'll be...


  • St Louis, Missouri, United States Mighty Meals Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Sales Representative to join our team at MightyMeals. This position offers an exciting opportunity for individuals who thrive in a dynamic sales environment, are passionate about wellness and nutrition, and possess exceptional sales skills.Key Responsibilities:Lead Generation: Identify and...


  • St Louis, Missouri, United States Lacertus, Inc Full time

    Job DescriptionLacertus, Inc. is seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for executing customer service and sales outreach campaigns for a designated territory.Key Responsibilities:Connect with Verizon's new and existing...


  • St Louis, Missouri, United States Sage Solutions Group Full time

    Job Title: Business Development RepresentativeJob Description:At Sage Solutions Group, we're seeking a highly motivated Business Development Representative to join our team. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and driving sales...


  • St Louis, Missouri, United States Lacertus, Inc Full time

    Job Opportunity at Lacertus, Inc.We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Lacertus, Inc. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Provide top-notch customer...

  • HR Representative

    4 weeks ago


    Bay St Louis, United States Chemtall SNF Holding Full time

    SUMMARY: The HR Representative is responsible for providing administrative and operational support to the Human Resources department. The HR Representative will be the primary point of contact for all HR-related functions at the SNF Polychemie site in Pearlington, MS. The HR Representative will handle various administrative tasks such as employee onboarding,...

  • HR Representative

    4 months ago


    St. Louis, United States Benedictine Health System Full time

    Overview The HR Representative is accountable for the general day to day operations of human resources, payroll, and benefits in compliance with federal and state laws and regulations. This role effectively interacts with facility leadership and staff while maintaining confidentiality and professionalism. Responsibilities Ensure community...

  • Sales Specialist

    6 days ago


    St. Peters, United States Acosta Group Full time

    **Sales Specialist - Sonos - Seasonal Part-time** Location**MO - SAINT PETERS** Join our winning sales team to experience Sonos, the Pioneers of wireless audio! ActionLink is seeking an enthusiastic Part Time Sales Specialist who can bring the Sonos brand to life and make every customer interaction unforgettable! **Position Overview** This seasonal position...


  • St. Augustine, Florida, United States Britni Burkins Insurance Agency, Allstate Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Britni Burkins Insurance Agency, Allstate. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to provide exceptional customer service.The successful candidate will be responsible for handling customer...


  • St Louis, Missouri, United States XFL Properties LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for maximizing the Season Ticket Member experience by developing exclusive touchpoints that create lasting memories.Key ResponsibilitiesDevelop and build strong...