Sales & Service Assistant
2 months ago
TITLE: Inside Sales & Service Support
REPORTS TO: Director of Sales
LOCATION: Westlake, OH Office
FLSA STATUS: Non-Exempt
POSITION SUMMARY
Our multi-state capital goods sales and service (distribution) business has an immediate need for an Inside Sales & Service Support Team Leader. This position focuses on receiving purchase orders, sending invoices, communicating with our partners and other vendors, and being a resource to our outside teams by providing timely information and accurate quotes.
CORE RESPONSIBILITIES
Main contact for shipping & receiving parts and tools
Voice to the customer on many things through phone and email
Provide timely and accurate quotes to field staff
Process purchase orders and invoice customers
Assist staff with customer training, demonstrations, and other events
CORE COMPETENCIES
Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently
Demonstrates a sense of urgency to attain and exceed desired results
Demonstrates a sense of confidentiality
Ability to leverage a variety of resources and work through others
Ability to balance simultaneous projects while meeting assigned project timelines
Advanced oral and written communication skills with the ability to write and edit business correspondence
Able to maintain a high level of confidentiality
Self-directed, detail-oriented, and flexible
Willingness to learn and perform any/all work duties
Forward-looking thinker, who actively seeks opportunities and proposes solutions
Other core competencies will be defined by your direct supervisor/manager
CORE EXPERIENCE AND EDUCATION
A bachelor’s degree in business, communication, or a related field is a plus, but not a requirement
3-5+ years' experience in Customer Service
Exceptional leadership, interpersonal communication, and relationship-building skills
Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines
Exhibit a high level of professional conduct, integrity, and accountability
Must have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent with policies and procedures, regulations, and/or law
Proficient in Microsoft Office and an understanding of CRM and ERP programs
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