Sales & Service Assistant

2 months ago


Westlake, United States Concept Machine Full time
Job DescriptionJob Description

TITLE: Inside Sales & Service Support

REPORTS TO: Director of Sales

LOCATION: Westlake, OH Office

FLSA STATUS: Non-Exempt


POSITION SUMMARY

Our multi-state capital goods sales and service (distribution) business has an immediate need for an Inside Sales & Service Support Team Leader. This position focuses on receiving purchase orders, sending invoices, communicating with our partners and other vendors, and being a resource to our outside teams by providing timely information and accurate quotes.

CORE RESPONSIBILITIES

Main contact for shipping & receiving parts and tools

Voice to the customer on many things through phone and email

Provide timely and accurate quotes to field staff

Process purchase orders and invoice customers

Assist staff with customer training, demonstrations, and other events

CORE COMPETENCIES

Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently

Demonstrates a sense of urgency to attain and exceed desired results

Demonstrates a sense of confidentiality

Ability to leverage a variety of resources and work through others

Ability to balance simultaneous projects while meeting assigned project timelines

Advanced oral and written communication skills with the ability to write and edit business correspondence

Able to maintain a high level of confidentiality

Self-directed, detail-oriented, and flexible

Willingness to learn and perform any/all work duties

Forward-looking thinker, who actively seeks opportunities and proposes solutions

Other core competencies will be defined by your direct supervisor/manager

CORE EXPERIENCE AND EDUCATION

A bachelor’s degree in business, communication, or a related field is a plus, but not a requirement

3-5+ years' experience in Customer Service

Exceptional leadership, interpersonal communication, and relationship-building skills

Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines

Exhibit a high level of professional conduct, integrity, and accountability

Must have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent with policies and procedures, regulations, and/or law

Proficient in Microsoft Office and an understanding of CRM and ERP programs



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