Retail Sales Associate

5 days ago


Westlake, Louisiana, United States Caesars Entertainment Full time
Job Description

Job Summary:

The Retail Sales Clerk provides exceptional customer service and actively promotes the sale of merchandise, operates a cash register, and handles all payment transactions for purchases. The Retail Sales Clerk receives, unpacks, folds, and puts away the daily deliveries of merchandise.

Key Job Functions:

  • Greet all internal and external guests using customer service initiatives to provide friendly, courteous, and excellent service.
  • Demonstrate a pleasant and enthusiastic demeanor at all times.
  • Maintain awareness/security of the retail floor, products, services, and guests.
  • Assist customers and guests by providing information about retail outlet, merchandise, and property events, promotions, restaurants, and/or hotel amenities.
  • Encourage multiple sales by offering additional/complimentary products and/or services.
  • Perform retail cashier duties and accurately maintain accompanying paperwork.
  • Balance all monies at the end of the shift.
  • Maintain general housekeeping duties, ensuring the clean, neat, and professional appearance of the outlet and its merchandise.
  • Responsible for answering the phone and assisting callers, including transfers to appropriate extensions, answering questions, and providing information.
  • Regularly provide feedback and information to Shift Supervisors regarding inventory levels of merchandise, customer feedback/perceptions.
  • Re-stock merchandise as directed.
  • Perform all duties in any/all retail outlets as assigned.

Qualifications:

  • Education and/or Experience: High School Diploma or equivalent preferred. One year in retail sales or equivalent experience preferred. Must pass a pre-employment math test with a score of 80% or better.
  • Qualifications: Literate and fluent in basic English. Good math skills, including adding, subtracting, multiplying, and dividing. Excellent guest service skills. Be knowledgeable about the Total Rewards program and hotel/casino amenities. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
  • Physical, Mental, and Environmental Demands: Ability to bend, crouch, turn, and reach overhead. Ability to respond to visual and verbal cues. Manual dexterity to operate office equipment and cash registers. Ability to stand on hard floors. Mobility to move about the work area. Ability to lift, push, pull up to 50 pounds. Must be able to lift overhead and climb a ladder for stocking purposes.


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