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Bilingual Equine Hospital Receptionist

2 months ago

Ocala, United States Maricamp Animal Hospital Full time
Job DescriptionJob DescriptionBenefits:
  • Life Insurance
  • Health Insurance Stipend
  • Investment Opportunities
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Looking for an Equine Customer Care Representative *** Must be Bilingual ***
POSITION SUMMARY
Our mission is to transform our patients by improving their quality of life, maximizing their athletic ability, and overall
wellness through innovative treatments and rehabilitation. The customer care representative is the first point of
contact with the client. Successful team members in this role are positive and helpful in welcoming and assisting
clients by delivering exceptional customer service throughout the client journey.
As an essential part of the company, the representatives goal is to listen to the owner's desires and needs in order
to provide a path of a smooth transition to see the doctor. This position assists with keeping the fast paced clinic
flow running smoothly and efficiently by ensuring clients arrive at their appointment and seen promptly.

ABOUT PERFORMANCE EQUINE VETERINARY SERVICES
We work with horse and canine athletes of all disciplines, to service their sports medicine and rehabilitation needs of
our patients. We are located on a beautiful 23 acre facility in Ocala, Florida. We are transparent, disciplined,
accountable, aligned, results-oriented, and inspirational. We help our team members achieve success in their roles and beyond through the development of their personal, professional, and financial goals - making it a top priority to support our teams development potential.

OBJECTIVES
  • Handle all incoming and outbound calls, providing consistent and excellent customer service
  • Manage all administrative functions of the role, ensuring accurate and up-to-date data, including medical records, across various platforms
  • Schedule various types of appointments or procedures according to hospital scheduling guidelines
  • Communicate with clients regarding financial options and policies to ensure smooth transactions and proactive scheduling ensuring accurate payment is collected at time of service or for prepayments
  • Maintain accurate knowledgable and understanding of company products and services to provide appropriate advice during client interactions based on the doctor's recommendations
  • Ensure all clients are prepared for scheduled appointments through proactive communication with the team
  • Handle all other office administrative tasks as necessary
REQUIRED COMPETENCIES
  • Excellent verbal and written communication skills with a proven ability to navigate relationships with clients, co workers, and patients.
  • Service-oriented and able to resolve customer grievances, concerns and questions appropriately.
  • Personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions.
  • Must be detail-oriented and highly attuned to capturing relevant data in documentation.
  • Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite; and CRMS
  • Outstanding organization and administrative accountability.
  • Ability to maintain confidentiality with individual interactions with patients
  • Experience successfully maintaining a positive attitude while working in a team environment with competing priorities.
  • Must have the physical and mental capacity to perform in a fast-paced and challenging environment.
REQUIRED EDUCATION AND EXPERIENCE
  • 2 years experience in Customer Service and appointment scheduling, preferably in healthcare or other related industry
  • Education in Customer Excellence or Customer Service
  • Knowledge of veterinary medicine
  • Bilingual English & Spanish
PHYSICAL REQUIREMENTS
  • Ability to spend prolonged periods of time standing, sitting, or walking
  • Must be able to lift at least 25lbs
  • Travel Required: Up to 15% for Continuing Education & Training
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Maricamp Animal Hospital recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Expected hours: 40 per week

Benefits:
  • Tuition Assistance
  • 401(k) with employer match
  • Dental Insurance
  • Employee assistance program
  • In-House Veterinary Care Employee Discount
  • Paid time off
  • Employee Discount Program
  • Professional development assistance
  • Referral program
  • Vision insurance
Schedule:
  • Day shift
  • Business Hours: Monday to Friday 8am-6pm and Saturday, 8am-1pm.
Work setting:
  • In-person