Veterinary Customer Service Representative

6 days ago

Ocala, Florida, United States Maricamp Animal Hospital Full time
About Maricamp Animal Hospital

We are a leading animal hospital dedicated to providing exceptional pet care and customer service. Our mission is to empower a lifetime of memories by bringing pet health solutions that impact our community.

Job Summary

We are seeking an experienced Veterinary Customer Service Receptionist to join our team. As the initial point of contact for clients, you will play a crucial role in shaping their perception of our brand and fostering a positive client experience. You will embody our Core Values and cultivate ongoing relationships with clients, demonstrating a genuine interest in how we can help meet and support the well-being of their pets.

Key Responsibilities
  • Utilize professional and courteous communication techniques to provide support, information, and education to clients via various channels.
  • Maximize sales opportunities by proactively reaching out to clients to schedule appointments, engage with additional services or products, and provide detailed information about the benefits of our products or services.
  • Nurture client relationships by providing exceptional customer service, demonstrating expertise, and showing genuine care and concern for their pets.
  • Manage client interactions by accurately tracking and documenting interactions, identifying client preferences, and ensuring client needs are met at every stage of the process.
  • Professionally address client questions and complaints, and forward them to appropriate staff as needed.
  • Expertly obtain and maintain accurate medical records throughout all client interactions.
  • Prepare procedure templates for various health certificates, records, and other pertinent medical files or documentation for patient appointments.
  • Respond to client requests, emails, and questions in a professional and timely manner, ensuring accurate documentation and record-keeping according to company policy.
  • Assist clients by creating financial plans using all available tools, resources, and promotions according to company policies.
  • Perform administrative functions, including new client registration and appointment scheduling, while maintaining accuracy in data entry.
Requirements
  • Excellent verbal and written communication skills with a proven ability to navigate relationships with clients, co-workers, and patients.
  • Service-oriented and able to resolve customer grievances, concerns, and questions appropriately.
  • Personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions.
  • Must be detail-oriented and highly attuned to capturing relevant data in documentation.
  • Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite, and CRMS.
  • Ability to maintain confidentiality with individual interactions with patients.
  • Experience successfully maintaining a positive attitude while working in a team environment with competing priorities.
  • Must have the physical and mental capacity to perform in a fast-paced and challenging environment.
Preferred Qualifications
  • 2 years of experience in Customer Service and appointment scheduling, preferably in healthcare or a related industry.
  • Education in Customer Excellence or Customer Service.
  • Knowledge of veterinary medicine.
  • Bilingual English & Spanish is a plus.
Work Environment

We offer a dynamic and supportive work environment with opportunities for growth and development. Our team is committed to providing exceptional care and service to our clients and patients. If you are a motivated and customer-focused individual who is passionate about animal care, we encourage you to apply for this exciting opportunity.

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