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Dealer Relationship Manager

2 months ago

Dearborn Heights, United States Stellantis Financial Services US Full time
Job DescriptionJob Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

Responsible for managing an assigned territory, comprised of Stellantis (STLA) OEM automobile dealerships, to achieve the desired product penetration of indirect auto finance retail installment and lease contracts, commercial fleet accounts and floor plan opportunities in-line with corporate objectives.

Essential Job Duties and Responsibilities:

  • Serves as the lead point of contact for all dealer relationship matters. This includes retail consumer indirect finance, leasing, floor plan lead generation and small business fleet development lead generation.
  • Develop and conduct effective training to achieve target application and contract volume penetration objectives through SFS OEM dealerships.
  • Ensure that the SFS relationship adds value to the dealership by supporting the achievement of their goals and objectives as well as those of SFS.
  • Conducts effective training on SFS credit guidelines with the dealership's sales managers (including internet) & finance managers to effectively maximize production.
  • Maintains production through establishing relationships with existing dealership personnel, as well as developing new relationships.
  • Develops collaborative, working relationships with the credit and funding departments to achieve desired volume and customer satisfaction levels.
  • Works with loan officer and funder to assist dealerships in resolving problems with contracts received in house.
  • Communicates frequently with management in a collaborative manner to keep them involved in the progress within the territory.
  • Analyze available data to identify challenges and trends within assigned markets.
  • Prepares weekly itineraries, weekly call reports, mileage logs as required to maximize production, sales and service responsibilities.
  • Actively participate in Weekly Sales Roundtable conference calls with Regional Team Members. Attend ad hoc calls and meetings as required.
  • Submits expense reports and mileage logs in a timely manner to their manager.
  • This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth. It is the DRMs responsibility to safeguard this information.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

  • Minimum 3 years’ experience Dealer Relationship Manager for an indirect auto finance company in a successful production environment.

Education:

  • High School diploma or a general education degree (GED)

Skills Required:

  • Proven experience in sales, with a track record of meeting or exceeding sales targets.
  • Excellent communication and interpersonal abilities.
  • In-depth knowledge of sales principles and practices.
  • Ability to analyze data and trends to inform strategic decisions.
  • Proven retail automotive experience

Qualifications Preferred:

  • Previous experience as a sales representative in a Captive Finance environment is preferred.
  • Overtime required – N/A.
  • Travel 25-50%
  • Must live within a reasonable distance to the following market: Detroit, MI

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to work remotely from a corporate or home office as well as manage a field presence to maintain a larger number of dealership prospects and existing customer base. Employee may be required to conduct overnight travel to meet the demands of their dealer base. Employee will be required to report to a Director of Sales, in a collaborative manner, to keep them abreast of all developments within the market.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.