Tire Service Advisor
4 weeks ago
Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business.
Job OpportunityWe're seeking a Tire Service Advisor to join our team of over 550 passionate and innovative professionals throughout the United States. As a Tire Service Advisor, you will work for Dealer Tire inside a premium OEM dealership, selling tires to customers on the service drive to exceed assigned sales goals.
Responsibilities- Selling tires to customers on the service drive to exceed assigned sales goals.
- Inspecting customers' cars on the service drive.
- Diagnosing tire-related problems, recommending service, and quoting prices.
- Assuring necessary repairs are completed as ordered and priced as quoted.
- Maintaining strong, effective relationships with customers and dealer personnel.
- Overseeing customer satisfaction and solving problems that arise.
- Completing monthly market analyses.
- Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
- Assisting dealership technicians to ensure service levels are maintained.
- 2+ years of tire service experience, preferably in a retail tire and service environment.
- Excellent verbal communication skills with strong customer service orientation.
- May be required to operate a motor vehicle.
- Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
- Proficient computer skills to include experience with MS Office and online order management applications.
This position requires applicants to be able to be on their feet 7-8 hours a day. Must be able to keep up with service drive traffic and inspect 80-100 vehicles a day. Applicants also must be able to lift up to 75 pounds unassisted.
Benefits and Perks- Medical, Dental, Vision insurance plus a 50% 401k match up to a 7% contribution rate.
- PTO eligible after 30 days.
- Additional perks of wellness programs, annual tuition reimbursement between $2,500-$5,000, and discounts on up to 40 tires purchased per year.
An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).
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