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Program Assistant

3 months ago

New York, United States Opportunities for a Better Tomorrow, Inc. Full time
Job DescriptionJob Description

Opportunities for a Better Tomorrow (OBT) exists to break the cycle of poverty and inequity through education, job training, and employment. Our vision to strengthen the workforce by serving as a bridge to economic opportunity for individuals in underserved communities is critical for economic recovery. Through our skills-based training, education, and direct job placement, we build upward economic mobility for out-of-school and unemployed youth and adults and provide the skills necessary to gain a competitive edge in the job market. Our commitment to fostering and maintaining a work environment where diversity, equity, and inclusion are woven into our organizational DNA.  Position Summary
This position will provide critical administrative support to Adult Literacy programs in our Bushwick location.  In addition to answering the phone and greeting guests to the office, the Program Associate will support significant data entry for current program participants; outreach to potential program participants; and facilitation of enrollment paperwork for various agency programs.

The salary range for this position is $45-50,000 annually.

Essential Job Functions and Responsibilities
  • Answer all phone calls into the center, answer all questions possible, and route calls as requested.  Take clear and thorough messages when necessary.
  • Greet everyone who accesses the center, ensure their questions are answered and they are connected to the right program a nd staff.
  • Complete phone outreach and other related activities for program recruitment.
  • Assist individuals interested in adult literacy programs with preliminary program paperwork and schedule them for intake appointments.
  • Complete data entry into the funder-mandated system and theagency’s Salesforce system and complete other data entry tasks as assigned.
  • Oversee office/cleaning/program supply inventory, usage, and replenishment

Knowledge, Skills, and Abilities
  • Ability to complete assigned tasks and projects in a timely and efficient manner.
  • Ability to answer telephone and greet visitors in a courteous and professional manner.
  • Ability to be a team player.
  • Bi-lingual required, tri-lingual preferred.
  • Proficiency in Microsoft Office Suite (MS Word, Excel, PowerPoint, Access) and SharePoint required.
  • Ability to maintain a high degree of discretion when dealing with confidential information.
  • Must possess excellent customer service and task management skills.
  • Must be organized, detail-oriented and able to work in a fast-paced environment.
Education and Experience/Training
  • High School Diploma or HSE required; bachelor’s degree preferred
  • Two years of administrative experience with heavy data entry experience required

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