National 988 Backup Crisis Contact Call Specialist

2 weeks ago

Oklahoma City, United States HeartLine, Inc. Full time
Job DescriptionJob DescriptionDescription:

HeartLine provides 24/7 support to individuals and families with a primary focus to de-escalate crisis situations presented via phone, text and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide attempts in progress. Specialists assess caller needs, provide information about or linkage with appropriate service providers, offer advocacy assistance when required, and follow-up, as assigned, to ensure that the individual’s needs are met.


JOB RESPONSIBILITIES:

· Responds to the National Suicide Prevention Lifeline calls and provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner.

· Consistently and accurately assess each contact for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact.

· Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts.

· Gather information about the circumstances that precipitated the call and the caller’s specific needs for assistance.

· Serve as a mandated reporter in cases of suspected abuse.

· Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model.

· Maintain confidentiality of all contacts adhering to HeartLine’s policies and procedures.

· Complete required HeartLine paperwork, including the recording of all calls in the resource database accordingly.

· Utilize supervisory consultation for guidance, support, or debriefing as needed.

· Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures.

· Actively participate in HeartLine’s community disaster/emergency response plan.

Requirements:

· High School diploma or some college preferred.

· Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.

· Reliable with a willingness to work flexible hours, including overnight shifts, holidays, weekends, and change as needed according to coverage needs.

· Must have the ability to work independently with confidence, as well as work as an integral part of a team of professionals.


REQUIRED SKILLS AND ABILITIES:

· Excellent communication skills

· Excellent computer literacy

· Self-starter

· Effective time management

· Compassionate and nonjudgmental while assisting callers with diverse and complex needs.

· Ability to handle and manager stress due to scope and type of calls that may be received.

· Physically able to lift 20 pounds, bend/stoop

· Sit for long periods of time, talk on the telephone



WORK ENVIRONMENT:

This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.


HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.


The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.


Available shift 11pm - 7am.


Contents may be subject to change to meet the needs of the organization.

  • National 988 Backup Crisis Contact Chat Specialist

    2 weeks ago

    Oklahoma City, United States HeartLine, Inc. Full time

    Job DescriptionJob DescriptionDescription:MUST BE IN OKLAHOMA!HeartLine provides 24/7 support to individuals and families with a primary focus to de-escalate crisis situations presented via phone, text and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide...

  • Disaster Distress Helpline Bilingual Call, Chat, and Text Crisis Specialist

    3 months ago

    Oklahoma City, United States HeartLine, Inc. Full time

    Job DescriptionJob DescriptionDescription:HeartLine provides 24/7 support to individuals and families with a primary focus to de-escalate crisis situations presented via phone, text and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide attempts in progress....

  • Crisis Contact Specialist for 988 Services

    7 days ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewLocation Requirement: Must be based in Oklahoma.HeartLine, Inc. offers round-the-clock assistance to individuals and families, focusing primarily on de-escalating crisis situations through phone, text, and chat services. The nature of these situations can vary widely, including relationship difficulties, parenting challenges, child abuse,...

  • Bilingual Crisis Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Position OverviewHeartLine, Inc. is dedicated to providing round-the-clock assistance to individuals and families, primarily focusing on de-escalating crisis situations through phone, text, and chat services. Our specialists handle a variety of scenarios, including relationship challenges, parenting concerns, child abuse, anxiety, depression, and suicidal...

  • Bilingual Crisis Response Specialist

    1 week ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewHeartLine, Inc. is dedicated to providing 24/7 assistance to individuals and families, focusing on de-escalating crisis scenarios through phone, text, and chat services. Our specialists handle a variety of situations, including relationship difficulties, parenting challenges, child abuse, anxiety, depression, and suicidal ideation.Key...

  • Bilingual Crisis Support Specialist for Disaster Distress Helpline

    1 week ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewHeartLine, Inc. is dedicated to providing 24/7 assistance to individuals and families, primarily focusing on de-escalating crisis situations through phone, text, and chat services. Our specialists handle a variety of challenges, including relationship difficulties, parenting concerns, child abuse, anxiety, depression, and suicidal ideation or...

  • Crisis Response Team Lead

    6 days ago

    Jersey City, New Jersey, United States Mental Health Association Full time

    The Mental Health Association is seeking a Crisis Response Team Lead for our Mobile Crisis Outreach Response program, operating out of our Hudson County location. The program will respond to adults (18 and above) in non-life-threatening situations who have contacted the 988 Suicide and Crisis Lifeline. The Mobile Crisis Outreach Response program will respond...

  • 988/Crisis/Triage Specialist

    4 weeks ago

    Johnson City, United States Frontier Health Full time

    DescriptionJOB TITLE 988/Crisis/Triage Specialist SUMMARY: Responsible for receiving and triaging all incoming emergency/crisis calls via 800 number for Region I of Frontier Health. Responsible to dispatch crisis staff for off-site evaluations and monitor response times. EDUCATION AND EXPERIENCE: Education: Bachelor's degree in mental health related field...

  • Crisis Outreach Responder

    1 week ago

    Jersey City, United States Mental Health Association Full time

    Job DescriptionJob DescriptionThe Mental Health Association is seeking Mobile Crisis Outreach Responders for our new program, 988 Mobile Crisis Outreach Team, operating out of Hudson County The 988 Mobile Crisis Outreach Response program will respond to adults (18 and above) in nonlife-threatening situations who have contacted the 988 Suicide and...

  • Crisis Communication Specialist for 988 Services

    2 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewLocation Requirement: Must be based in Oklahoma.HeartLine, Inc. is dedicated to providing round-the-clock assistance to individuals and families, primarily focusing on de-escalating crisis situations through various communication channels including phone, text, and chat. The nature of these situations may involve relationship challenges,...

  • Crisis Outreach Supervisor

    1 week ago

    Jersey City, United States Mental Health Association Full time

    Job DescriptionJob DescriptionThe Mental Health Association is seeking a Crisis Outreach Supervisor for our new program, 988 Mobile Crisis Outreach Team, operating out of the Hudson County location. The 988 Mobile Crisis Outreach Response program will respond to adults (18 and above) in nonlife-threatening situations who have contacted the 988 Suicide...

  • Peer Support Specialist

    1 week ago

    Jersey City, United States Mental Health Association Full time

    Job DescriptionJob DescriptionThe Mental Health Association is seeking Peer Support Specialist for our new program, 988 Mobile Crisis Outreach Team, operating out of Hudson county.  The 988 Mobile Crisis Outreach Response program will respond to adults (18 and above) in nonlife-threatening situations who have contacted the 988 Suicide and Crisis...

  • Crisis Communication Specialist for 988 Support

    2 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewLocation Requirement: Must be based in Oklahoma.HeartLine, Inc. offers around-the-clock assistance to individuals and families, focusing primarily on de-escalating crisis situations through phone, text, and chat services. The nature of these situations can vary widely, encompassing issues such as relationship conflicts, parenting challenges,...

  • Crisis Response Team Lead

    1 week ago

    Jersey City, New Jersey, United States Mental Health Association Full time

    Job SummaryThe Mental Health Association is seeking a highly skilled Crisis Response Team Lead to oversee the operations of our 988 Mobile Crisis Outreach Response program. This is a critical role that requires a strong background in mental health, crisis management, and team leadership.Key ResponsibilitiesOversee the development and implementation of...

  • Crisis Response Team Lead

    1 week ago

    Jersey City, New Jersey, United States Mental Health Association Full time

    Job SummaryThe Mental Health Association is seeking a highly skilled Crisis Response Team Lead to oversee the day-to-day operations of our 988 Mobile Crisis Outreach Response program. This is a critical role that requires a strong background in mental health, crisis intervention, and team leadership.Key ResponsibilitiesTeam Leadership: Supervise and mentor a...

  • Crisis Response Specialist

    1 week ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewPosition Summary:As a Crisis Response Specialist, you will be responsible for managing inbound communications related to crisis situations and social service referrals through various channels including phone, text, chat, and email in a 24/7 operational environment. Your role will involve providing immediate crisis de-escalation, problem-solving,...

  • Crisis Intervention Specialist

    1 week ago

    Oklahoma City, Oklahoma, United States Red Rock Behavioral Health Services Full time

    Job OverviewPOSITION SUMMARYThe Crisis Intervention Specialist plays a vital role in supporting the operations of the Crisis Unit. Responsibilities may encompass facilitating group activities, ensuring the safety of the unit, managing documentation, and contributing to the maintenance of a clean and organized environment.KEY RESPONSIBILITIESCollaborates with...

  • Contract - Therapist - On Call - Wasatch County MCOT

    4 weeks ago

    Heber City, United States Wasatch Behavioral Health Full time

    Join our dedicated Mobile Crisis Outreach Team at the Wasatch County Family Clinic in Heber, Utah as a Peer Support Specialist and make a real impact in your community. Funded by the state and dispatched by local 911 and the state 988 mental health crisis line, our team provides crucial support to individuals experiencing mental health crises in Summit...

  • Case Manager

    1 month ago

    Oklahoma City, United States HOPE Community Services, Inc. Full time

    Job DescriptionJob DescriptionSalary: $24.00Urgent Recovery Center: HOPE is very excited about the expansion of our Urgent Recovery Center (URC). Our URC is a place of stabilization providing an emergency assessment and intensive support for individuals experiencing a mental health or substance abuse crisis. The URC setting allows individuals 18 and over to...

  • Case Manager

    1 month ago

    Oklahoma City, United States HOPE Community Services, Inc. Full time

    Job DescriptionJob DescriptionSalary: $23.00Urgent Recovery Center: HOPE is very excited about the expansion of our Urgent Recovery Center (URC). Our URC is a place of stabilization providing an emergency assessment and intensive support for individuals experiencing a mental health or substance abuse crisis. The URC setting allows individuals 18 and over to...