Disaster Distress Helpline Bilingual Call, Chat, and Text Crisis Specialist

4 months ago

Oklahoma City, United States HeartLine, Inc. Full time
Job DescriptionJob DescriptionDescription:

HeartLine provides 24/7 support to individuals and families with a primary focus to de-escalate crisis situations presented via phone, text and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide attempts in progress. Specialists assess caller needs, provide information about or linkage with appropriate service providers, offer advocacy assistance when required, and follow-up, as assigned, to ensure that the individual’s needs are met.


JOB RESPONSIBILITIES:

· Responds to crisis and crisis related calls/chats/texts and provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner.

· Consistently and accurately assess each caller/chatter/texter for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact.

· Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts.

· Serve as a mandated reporter in cases of suspected abuse.

· Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model.

· Maintain confidentiality of all contacts adhering to HeartLine’s policies and procedures.

· Utilize supervisory consultation for guidance, support, or debriefing as needed.

· Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures.

· Actively participate in HeartLine’s community disaster/emergency response plan.

· Answer 988 Lifeline National Backup Chat/Text that rollover from local 988 Lifeline crisis centers at the rate of 95%

· Maintain a 5% or lower abandonment rate per month.

· Must complete and pass all 988 Lifeline Core/Introduction Clinical Counseling/Simulation training annually on the 988 Lifeline Learning Portal.

· Must score a monthly average of 70% or higher on Quality Improvement.

· Participate in two (2) 988 Lifeline continuing education webinars per fiscal year.

· Gather and collect uniform demographic information about help seekers, the circumstances that precipitated the call/chat/text and the caller/chatter/texter’s specific needs for assistance.

· Complete required HeartLine and/or funder paperwork, including the recording of all chats/text in the required platform accordingly.


Requirements:

· High School diploma required or some college preferred.

· Must be able to fluently communicate verbally, written, and reading in English and Spanish.

· Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.

· Reliable with a willingness to work flexible hours, including overnight shifts, holidays, weekends, and change as needed.


Work Environment:

This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.


HeartLine supports a professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.


The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed


Current available shift, 3PM-11PM including Saturday's and Sundays.

  • Bilingual Crisis Support Specialist for Disaster Distress Helpline

    3 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewHeartLine, Inc. is dedicated to providing 24/7 assistance to individuals and families, primarily focusing on de-escalating crisis situations through phone, text, and chat services. Our specialists handle a variety of challenges, including relationship difficulties, parenting concerns, child abuse, anxiety, depression, and suicidal ideation or...

  • Bilingual Crisis Response Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewHeartLine, Inc. is dedicated to providing 24/7 assistance to individuals and families, focusing on de-escalating crisis scenarios through phone, text, and chat services. Our specialists handle a variety of situations, including relationship difficulties, parenting challenges, child abuse, anxiety, depression, and suicidal ideation.Key...

  • National 988 Backup Crisis Contact Chat Specialist

    3 weeks ago

    Oklahoma City, United States HeartLine, Inc. Full time

    Job DescriptionJob DescriptionDescription:MUST BE IN OKLAHOMA!HeartLine provides 24/7 support to individuals and families with a primary focus to de-escalate crisis situations presented via phone, text and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide...

  • Bilingual Crisis Support Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Position OverviewHeartLine, Inc. is dedicated to providing round-the-clock assistance to individuals and families, primarily focusing on de-escalating crisis situations through phone, text, and chat services. Our specialists handle a variety of scenarios, including relationship challenges, parenting concerns, child abuse, anxiety, depression, and suicidal...

  • Crisis Response Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewPosition Summary:As a Crisis Response Specialist, you will be responsible for managing inbound communications related to crisis situations and social service referrals through various channels including phone, text, chat, and email in a 24/7 operational environment. Your role will involve providing immediate crisis de-escalation, problem-solving,...

  • National 988 Backup Crisis Contact Call Specialist

    3 weeks ago

    Oklahoma City, United States HeartLine, Inc. Full time

    Job DescriptionJob DescriptionDescription:HeartLine provides 24/7 support to individuals and families with a primary focus to de-escalate crisis situations presented via phone, text and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide attempts in progress....

  • Crisis Contact Specialist for 988 Services

    3 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewLocation Requirement: Must be based in Oklahoma.HeartLine, Inc. offers round-the-clock assistance to individuals and families, focusing primarily on de-escalating crisis situations through phone, text, and chat services. The nature of these situations can vary widely, including relationship difficulties, parenting challenges, child abuse,...

  • Crisis Communication Specialist for 988 Services

    3 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewLocation Requirement: Must be based in Oklahoma.HeartLine, Inc. is dedicated to providing round-the-clock assistance to individuals and families, primarily focusing on de-escalating crisis situations through various communication channels including phone, text, and chat. The nature of these situations may involve relationship challenges,...

  • 211 Call Specialist

    3 weeks ago

    Oklahoma City, United States HeartLine, Inc. Full time

    Job DescriptionJob DescriptionDescription:Job SummaryAnswer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded...

  • Crisis Communication Specialist for 988 Support

    3 weeks ago

    Oklahoma City, Oklahoma, United States HeartLine, Inc. Full time

    Job OverviewLocation Requirement: Must be based in Oklahoma.HeartLine, Inc. offers around-the-clock assistance to individuals and families, focusing primarily on de-escalating crisis situations through phone, text, and chat services. The nature of these situations can vary widely, encompassing issues such as relationship conflicts, parenting challenges,...

  • Bilingual Education Specialist

    2 weeks ago

    Arizona City, Arizona, United States Child Crisis Center Full time

    Job SummaryChild Crisis Center is seeking a highly skilled and compassionate Bilingual Education Specialist to join our team. As an Educational Specialist, you will play a vital role in improving educational practices and outcomes for children in our care.Key ResponsibilitiesEstablish positive relationships with children and agency staffOversee educational...

  • PRN Mobile Crisis Response Counselor

    2 weeks ago

    Iowa City, United States CommUnity Crisis Services and Food Bank Full time $22 - $23

    *Join a Supportive Team and Help Clients in Crisis*Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.CommUnity Crisis Services seeks passionate and qualified Crisis Counselors to join our expanding Mobile Crisis Response Program. This rewarding role offers the opportunity to provide...

  • Disaster Response Call Center Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States MCI Careers Full time

    Job SummaryMCI Careers is seeking a highly motivated and dedicated Disaster Response Call Center Representative to join our team. As a key member of our customer service team, you will play a critical role in providing exceptional support to customers affected by natural disasters.Key ResponsibilitiesProvide empathetic and responsive support to customers...

  • Deputy Regional Disaster Officer

    4 days ago

    Oklahoma City, Oklahoma, United States American Red Cross Full time

    Transform Lives with a Career in Disaster ResponseAt the American Red Cross, we're committed to helping people in need throughout the United States and around the world. As a Deputy Regional Disaster Officer, you'll play a critical role in our disaster response efforts, leading a team of employees and volunteers to deliver vital services to those affected by...

  • Live Chat Specialist

    2 months ago

    California City, California, United States TechOne Global Full time $19 - $38 per hour

    Techone Global is looking for a motivated and detail-oriented Live Chat Specialist to join our remote team.This position provides flexibility and the opportunity to work in an exciting, fast-paced environment. Key Responsibilities:Respond to customer questions and offer support through live chatAddress customer concerns and escalate them as necessarySupply...

  • Crisis Intervention Support Specialist

    3 weeks ago

    Jersey City, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time

    Catholic Charities of the Archdiocese of Newark is currently in search of Full-Time Crisis Intervention Support Specialists for our Mobile Response and Stabilization Services Program. Position Requirements:The role necessitates the following qualifications:Bachelor's degree in a field related to Social WorkPossession of a valid Driver's licenseBilingual...

  • Crisis Response Support Specialist

    3 weeks ago

    Jersey City, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time

    Position OverviewCatholic Charities of the Archdiocese of Newark is actively seeking Full-Time Crisis Response Support Specialists for our Mobile Response and Stabilization Services Program.Essential Qualifications:Bachelor's degree in a Social Work or related disciplineValid Driver's licenseBilingual candidates in English and Spanish are preferred.Key...

  • FEMA Disaster Management Specialist

    2 days ago

    Kansas City, Missouri, United States CDM Smith Full time

    FEMA Disaster Management SpecialistWe are seeking a highly skilled FEMA Disaster Management Specialist to join our team at CDM Smith. As a key member of our disaster response team, you will play a critical role in supporting the recovery efforts of individuals and communities affected by disasters.Key Responsibilities:Schedule and conduct site inspections to...

  • Disaster Relief Call Center Representative

    1 week ago

    Oklahoma City, United States MCI Careers Full time

    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. MCI is seeking agents to work as needed in response to disaster...

  • Disaster Relief Call Center Representative

    2 weeks ago

    Oklahoma City, United States MCI Careers Full time

    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. MCI is seeking agents to work as needed in response to disaster...