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Front Office Manager

1 month ago

Rocky Mount, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

Managing all aspects of the hotel's front office operations

Create the warm atmosphere that makes our guests feel at home in any location
Ensure guests are greeted upon arrival and make time to engage with guests.

Scheduling.

Regularly conduct Team gatherings for team building opportunities.
Respond appropriately to guest Survey's and in house request, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Build a delightful company culture within the hotel
Ensure your team are properly trained on systems, security, service and quality standards
Oversee night audit function
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Requirements:

Require at least one year of hotel Front Office management experience.

Opera PMS preferred

Must have a passion for Hospitality Industry.

Must be able to follow direction & adapt to a new environment.

Must be willing to get required training certification.

Flexibility with schedule is mandatory.


We are an Equal Opportunity Employer.