Call Center Representative

4 weeks ago

Hudson, United States Arhaus Full time

Providing best-in-class service to all clients, our Client Services Representatives - Level 1 act as the voice of Arhaus as they field real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our clients. This role is located onsite at our Corporate Office in Boston Heights, OH.

Schedule:

  • Full-time/Nights: Monday through Friday, 1:30 PM to 10:00 PM
  • Saturday rotation 9:00 AM - 5:30 PM every other week.
  • Training: 9:00 AM - 5:30 PM for 3 weeks.
Opportunities to earn an additional $250 a month

Essential Duties & Responsibilities:

CLIENT SERVICES
  • Engage with clients in a timely manner by providing critical service and product information, ensuring we exceed their expectations
  • Ticket overview includes but not limited to: General Inquiries, Email Suppression, Presale, Fulfillment, Tech / Account Issues
  • Triages clients through smooth transitions to appropriate team member / department
  • Responsible for scheduling delivery of orders for Stores and Web Sales
  • Securing payment on open orders before scheduling
  • Thorough understanding of delivery scheduling tool and knowledge of route codes
  • Supports one Territory as primary, cross-trained in other Territories
  • Communicates across Client Services team to identify and trouble shoot issues
  • Provides trends and potential issues to Head of Client Services
  • Other duties as assigned.
Requirements:
  • High School diploma or equivalent required
  • 6+months experience within a customer-service-focused environment (such as a call center, retail, hospitality, or food/beverage) is preferred
  • Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite preferred)
  • Excellent communication, problem-solving and follow-up skills
  • Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
  • Takes on difficult challenges and finds creative solutions
  • Demonstrated ability to work independently and within a team


Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

#LI-Onsite

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