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Product Acquisitions Account Representative
3 months ago
POSITION: Product Acquisitions Account Representative
SUPERVISOR: Product Acquisitions Manager
STATUS: Hourly/Non-Exempt
PAY RANGE: $23.00 - $26.00 Hourly
The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.
LOS ANGELES REGIONAL FOOD BANK
The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.
ESSENTIAL FUNCTIONS
The Product Acquisitions Account Representative solicits product donations from assigned donors and provides regular call/poundage reports. This role involves building and maintaining strong donor relationships, identifying new donor opportunities, and collaborating with internal teams to ensure accurate recordkeeping and timely pickups.
WHAT YOU’LL DO
Donor Relations: Serve as the main point of contact for assigned donors, providing timely customer service and applying complaint resolution skills as appropriate. Make contact (written and verbal) with potential and lapsed donors, initiating a minimum number of outgoing calls to potential, current, and lapsed donors. Conduct regular follow-ups with donors to ensure satisfaction and address any concerns. Identify potential new donors through online research and outreach, leveraging online platforms to discover and track donor location, items, and points of contact. Foster and maintain strong partnerships with donors, identifying lapses in donor services and recommending improved partnership strategies in collaboration with internal stakeholders. Maintain knowledge of industry trends and best practices to serve donors better and support product acquisition efforts. Maintain and update donor records, ensuring all information is accurate and complete. Provide timely and accurate weekly, monthly, quarterly, and annual reports.
Interdepartmental Support: Collaborate with the Logistics and Operations teams to ensure all pickups occur as scheduled, apprise donors of schedule modifications, and log all information relating to the MPUs. Work closely with Agency Relations and IOC teams to ensure the sourcing and receipt of specific items as requested. Transfer calls and emails for potential Extra Helpings donors to Agency Relations. Provide quality assurance checks for incoming products as required.
QUALIFICATIONS
A minimum high school diploma or equivalent is required; some college or vocational courses are highly desirable.
Minimum of three years of experience in sales and/or customer service roles.
Intermediate computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).
Knowledge of math concepts with the ability to create and use spreadsheets in Microsoft Excel and/or Google Sheets.
The ability to speak and write in Spanish is highly desirable.
Strong interpersonal and communication skills (verbal, written, and using various media such as phone, email, text) for effective interaction with donors and staff.
Experience with customer relationship management (CRM) software is highly desirable.
Solid understanding of donor/customer relations and effective strategies for engagement and retention.
Excellent organizational and time-management skills with a keen attention to detail.
Commitment to teamwork and providing exemplary customer service with the ability to work well with people from diverse backgrounds.
Goal-driven with the ability to work effectively under pressure.
Problem-solving skills with the ability to navigate difficult situations professionally and escalate to leadership as necessary.
Flexibility to adapt to changing priorities and manage multiple tasks simultaneously in a fast-paced environment.
Valid CA Driver’s License and access to a reliable and insured vehicle. Required to travel within Los Angeles County. May be scheduled to work at either facility in Los Angeles, CA, or the City of Industry, CA
May need to commute between Food Bank facilities in Los Angeles, CA, or the City of Industry, CA
Passion for the Food Bank’s mission and commitment to the seven values of the organization: respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity.
BENEFITS
We offer a comprehensive benefits package:
Medical: Employee HMO coverage as little as $10 per paycheck and access to Nonstop Health funds
Dental: Employee HMO coverage available at no cost
Vision: Comprehensive vision insurance with generous allowances for examinations and material costs
Flexible Spending Accounts
Employer-paid Life Insurance and Long-Term Disability
Optional Long-Term Care Insurance
403(b) retirement savings plan with employer match
Employee Assistance Program (EAP) with expanded Mental Health
Employee recognition programs
Growth & career development support for professional certifications and additional training resources
Vacation: Two weeks annually for the first three years
Holiday: Nine paid holidays; eligible upon date of hire
Sick Leave Time available
As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.
In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.
The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply.
