Events & Floor Manager

3 weeks ago

Norwalk, United States Jacob's Pickles SONO Full time $70,000 - $85,000
Job DescriptionJob Description

Here at Pickle Hospitality, we intend to provide a dynamic hospitality experience while maintaining unmatched guest satisfaction. We are committed to delivering quality, consistency, and value. No matter the venue our the concept, we search for those who have a genuine desire to do things right and are excellent team players. Together we orchestrate the Pickle Hospitality experience- an unmatched guest experience that continues to bring new comers and neighbors alike. If you’re a driven individual with a passion for warm hospitality and a fast paced environment, welcome home
 

Jacob's Pickles newest full service restaurant in South Norwalk, Connecticut is ready to start building a team of hospitality driven professionals. Representing the “Best of Southern” cuisine, Jacob’s Pickles offers signature Southern comfort food and warm hospitality. Our philosophy is simply put to care for employees and nurture our guests, while maintaining a welcoming environment. We pride ourselves in making a commitment to our community, while developing strong relationships with local farmers and purveyors. As a team, we work to create an inviting atmosphere for our guests. We encourage all team members to let their personalities shine through while adhering to our steps of service. Our guests should feel as though they’re having a top notch dining experience without the pretentiousness of a typically stuffy 5 star restaurant.

 

We have strong values we share as a team:

- Insight of current trends regarding artisanal food and spirits. A vast knowledge of artisanal food, cocktails and craft beer a strong plus.

- Working in a fast paced environment with a relaxed attitude -we support and enjoy each other through it

- Making people feel welcome and comfortable- treat every guest, employee and vendor with respect.

- Letting your personal creativity come through-we attract an eclectic mix of staff but we're all down to earth and unpretentious


Events & Floor Manager Job Requirements

The candidate must be driven to lead, nurture and motivate a high performing team:

- Should have top industry experience and the ability to raise our already high standards of quality and guest satisfaction.

- 2+ years of operational restaurant or hotel management experience (front of the house) 

- 2+ years of experience managing events and catering

- Excellent work ethic and dedication to the hospitality industry

-Strong rapport and network within the Fairfield county hospitality community

- Has an influential philosophy leadership and floor management presence based on mutual respect and organization coupled with strong business acumen.

- Lives the hospitality quotient and necessary communication skills. Cultivating and continuously improving guest rapport with new guests as well as our returning guests.

- The ability to maintain a calm demeanor under pressure while understanding the principles of People, Product and Process.

- Adheres to guidelines with regard to company standards.

- Strong computer and reservation/table management skills; Toast, Resy, Hotschedules

- Maintains a clean, safe, hazard-free work environment within area of responsibility

- Certification by ServeSafe required, Cicerone and T.I.P.S. is a huge plus.

- Must have a flexible schedule and available to work nights, weekends, and holidays


Events & Floor Manager Job Description Highlights

The Events & Floor manager at Jacob’s Pickles will have a hybrid role focused heavily in the event sector, but also having responsibilities on the floor during service. 

Specific Events duties will include but are not limited to:

-Replying to all event inquiries through email and our event management platform within 24 hours

-Introducing yourself and making connections with local businesses and inquiring guests during service to create event opportunities 

-Coordinating all event and catering opportunities from A-Z including correspondence, menu creation, kitchen communication, and execution 

-Working with upper management to coordinate other in house events and special dinners to recruit more business into the restaurant and expose more people to event spaces

-Represent Jacob’s Pickles on off site events and outreach within the community. Taking lead on coordination and execution of such events

-Taking responsibility for ensuring all event guides are consistently up to date and accurate

Specific Floor Management Duties will include but are not limited to:

-Working on the floor to assist with regular brunch and dinner service during weekends and as requested based on the needs of the business

-Being present on the floor during booked events ensuring seamless service

-Assisting with host management including hiring, training, scheduling, and necessary disciplinary action 

-Assisting with menu maintenance. Ensuring we always have what we need behind the host stand for successful service


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