Customer Care Specialist

1 month ago


Phoenix, United States Serenity Healthcare Full time
Job DescriptionJob Description

Customer Care Specialist
Location: Phoenix-Biltmore, AZ

Do you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Phoenix-Biltmore, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through empathy and sensitivity. The ideal candidate will have excellent communication skills and a passion for providing the highest level of care to our customers. 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Perks at Serenity

  • Paid Time Off
  • 10 Major Holidays Off
  • Competitive Pay ($20/hr) 
  • 401k
  • Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
  • Paid Training and Certification
  • Career Growth Opportunity

Other Responsibilities

  • Provide excellent customer care and support while developing trust and rapport.
  • Administer TMS (Transcranial Magnetic Stimulation) treatments.
  • Communicate and educate customers about maintaining healthy lifestyles.
  • Maintain communication with providers regarding patient’s treatment.
  • Monitor and report changes in patient symptoms or behavior. 

Qualifications

  • High School Diploma / GED.
  • Excellent verbal and written communication skills. 
  • Proven ability to multitask in a fast-paced environment.

About Serenity

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Job: Full-time (7.5-hour shift)

Office Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm

*This position is contingent on successfully completing a criminal background check.

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