Technical Administration and Help Desk Support

2 weeks ago


Reston, United States TIER4 GROUP Full time $28 - $40
Job DescriptionJob Description

Tier4 Group is seeking an IT Help Desk Consultant for a long-term project.

SUMMARY OF POSITION

The IT Consultant will assist the IT Ops department in supporting end-user credential management and application support. This includes but is not limited to working on existing Help Desk tickets, assisting with technical and support projects and research/documentation.

PRINCIPAL RESPONSIBILITIES


  • The individual will be expected to work on site supporting present and remote staff members and will have a particular schedule during which he/she is expected to be on site or online (if approved by the TAC Supervisor) during identified shift hours.


We expect the incumbent to be able to perform the following duties:

  • Manage Desktop/Laptop computing images, deploy new software, and update existing packages
  • Work with the Supervisor to maintain the average time to resolve for Help Desk tickets within the desired range; identify potential issues and solutions
  • Troubleshoot software and hardware incidents
  • Assist in account provisioning requests from OF and Bank employees
  • Collaborate with other support groups and escalate issues as needed
  • Research technical problems and identify, implement, and communicate technical fixes
  • Track the status of problem resolution and follow up with staff members to ensure satisfactory outcome
  • Support technician for several daily reports (Daily Health Check, Disk Space Report, Open Incident Report)
  • Support technician for VDI (10ZiG hardware and similar) and any further agreed upon infrastructure responsibilities
  • Work hours are onsite - 7:30am 4:30pm or 8:30am 5:30pm (M-F)


PRINCIPAL JOB REQUIREMENTS


  • Must have strong interpersonal skills, a high attention to detail, be very organized, and self-motivated.
  • Must have strong phone and onsite support skills.
  • Experience with general office software and operating systems, ability to utilize logic to troubleshoot issues and have the ability to effectively prioritize and execute tasks.
  • A strong desire to learn




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