Technical Administration and Help Desk Support
2 weeks ago
Tier4 Group is seeking an IT Help Desk Consultant for a long-term project.
SUMMARY OF POSITION
The IT Consultant will assist the IT Ops department in supporting end-user credential management and application support. This includes but is not limited to working on existing Help Desk tickets, assisting with technical and support projects and research/documentation.
PRINCIPAL RESPONSIBILITIES
- The individual will be expected to work on site supporting present and remote staff members and will have a particular schedule during which he/she is expected to be on site or online (if approved by the TAC Supervisor) during identified shift hours.
We expect the incumbent to be able to perform the following duties:
- Manage Desktop/Laptop computing images, deploy new software, and update existing packages
- Work with the Supervisor to maintain the average time to resolve for Help Desk tickets within the desired range; identify potential issues and solutions
- Troubleshoot software and hardware incidents
- Assist in account provisioning requests from OF and Bank employees
- Collaborate with other support groups and escalate issues as needed
- Research technical problems and identify, implement, and communicate technical fixes
- Track the status of problem resolution and follow up with staff members to ensure satisfactory outcome
- Support technician for several daily reports (Daily Health Check, Disk Space Report, Open Incident Report)
- Support technician for VDI (10ZiG hardware and similar) and any further agreed upon infrastructure responsibilities
- Work hours are onsite - 7:30am 4:30pm or 8:30am 5:30pm (M-F)
PRINCIPAL JOB REQUIREMENTS
- Must have strong interpersonal skills, a high attention to detail, be very organized, and self-motivated.
- Must have strong phone and onsite support skills.
- Experience with general office software and operating systems, ability to utilize logic to troubleshoot issues and have the ability to effectively prioritize and execute tasks.
- A strong desire to learn
-
Help Desk Support
2 months ago
Reston, United States Zachary Piper Full timeZachary Piper Solutions is seeking a qualified Help Desk Technician to support a federal program based out of Reston, VA.***Requires an active TS/SCI FULL SCOPE POLY Clearance***Responsibilities of the Help Desk Technician:End-user support for software, peripherals, and devicesInstallation of specialized softwareDeployment of new desktop and laptops...
-
Help Desk Support Specialist
1 week ago
Reston, Virginia, United States Zachary Piper Full timeZachary Piper Solutions is seeking a qualified Help Desk Support Specialist to support a federal program.Requirements:End-user support for software, peripherals, and devicesInstallation of specialized softwareDeployment of new desktop and laptops hardwareQualifications:Active TS/SCI Full Scope Polygraph1+ years of experience in an IT support roleBachelor's...
-
Administrative Support Specialist
2 days ago
Reston, Virginia, United States LHH Full timeJob Title: Front Desk Administrative & Accounting Support SpecialistJob Type: Full-timeLocation: Tustin, CAHourly Rate: $22-$25/hrHours: 7:00 AM - 4:00 PM or 7:30 AM - 4:30 PMJob Overview:LHH is seeking a highly motivated and organized professional to join our team as a Front Desk Administrative & Accounting Support Specialist. In this dynamic role, you will...
-
Technical Support Specialist
2 weeks ago
Reston, Virginia, United States Government Contractor Full timeJob OverviewWe are seeking a dedicated Technical Support Specialist to provide exceptional assistance and solutions in a fast-paced environment.Location: RemoteRequirements:Active USPS public trust clearanceMinimum of 4 years of relevant experience in technical supportProven ability to troubleshoot hardware, software, and network connectivity issuesThe ideal...
-
Technical Support Specialist
1 week ago
Reston, Virginia, United States E-volve Technology Systems, Inc. Full timeJob OverviewPosition: Customer Support AnalystLocation: Reston, VASecurity Clearance: TS/SCI CI PolyOn-Site Requirement: YesAbout E-volve Technology Systems, Inc.:We are a dedicated provider of Mission Operations, Information Technology Management, and Intelligence Analysis support services tailored for National Security and Federal Government...
-
Help Desk Specialist
3 months ago
Reston, United States Agensys Corporation Full timeJob DescriptionJob DescriptionPosition: Helpdesk SpecialistClearance: TS/SCILocation: Reston, VARESPONSIBILITIESCapture and reporting of IT Service Desk support metricsInstallation, configuration, maintenance and troubleshooting for all users of the DTRA systemsMaintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets,...
-
Service Desk Officer
3 weeks ago
Reston, United States DAn Solutions Inc Full timeThe Service Desk Officer is a Systems Operations Center Administrator position. •Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure. •The Service Desk Officer monitors Network and Server Infrastructure,...
-
Service Desk Officer
6 days ago
Reston, United States Nava Full timeDescription of Task to be Performed: · The Service Desk Officer is a Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area. · Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT...
-
Service Desk Officer
6 days ago
Reston, United States AnaVation LLC Full timeDescription of Task to be Performed: The Service Desk Officer is a Network Operations Center Watch Administrator position in support of a Government Solutions customer in the Northern Virginia area. Work is technical in nature providing Tier 1 support in a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT...
-
Administrative Support Specialist
3 days ago
Reston, Virginia, United States Cyrus Construction Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Cyrus Construction. As an Administrative Support Specialist, you will provide administrative support to our company, handling various tasks and responsibilities to ensure the smooth operation of our office.Key Responsibilities:Provide...
-
Reston, United States Booz Allen Hamilton Full timeHelp Desk Network Operations Security Center AdministratorKey Role:Perform real-time monitoring and maintenance operations of network devices, server assets, mission critical systems, enterprise services, and networking infrastructure across multiple physical sites on disparate networks. Serve as Tier I support to escalate and resolve technical issues on...
-
SecDevOps Technical Lead
5 days ago
Reston, Virginia, United States Leidos Full timeJob SummaryWe are seeking an experienced SecDevOps Technical Lead to lead a team of web developers, application developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community customer.Key ResponsibilitiesLead and mentor a team of technical staff to ensure the continuous...
-
Help Desk Lead TS/SCI with Polygraph
3 days ago
Reston, Virginia, United States Distributed Solutions Full timeJob Title: Help Desk Lead TS/SCI with PolygraphJob Summary:Distributed Solutions, Inc. (DSI) is a leading provider of knowledge-driven software solutions and subject matter consulting services addressing the needs of acquisition professionals. We are seeking a highly skilled and experienced Help Desk Lead to join our team.Key Responsibilities:Provide...
-
Administrative Support Specialist
2 weeks ago
Reston, Virginia, United States NikSoft Systems Corp. Full timeJob OverviewCompany: NikSoft Systems Corp.The ideal candidate for the Administrative Support Specialist role will possess a combination of customer service, administrative, and technical support expertise. Key responsibilities include:Executing administrative and office management duties such as employee badging, generating shipping labels, and managing...
-
HR-Front Desk Administrator
4 weeks ago
Reston, United States Rose International Full timeWe are seeking a dedicated Human Resources – Front Desk Administrator to support our client, a leading global airline catering corporation. This role is crucial in providing professional support and ensuring smooth operations at their U.S. headquarters. The is a temporary to permanent opportunity! Summary: Position is responsible for...
-
HR-Front Desk Administrator
4 weeks ago
Reston, United States Rose International Full timeWe are seeking a dedicated Human Resources Front Desk Administrator to support our client, a leading global airline catering corporation. This role is crucial in providing professional support and ensuring smooth operations at their U.S. headquarters. The is a temporary to permanent opportunity! Summary: Position is responsible for providing professional...
-
HR-Front Desk Administrator
2 weeks ago
Reston, United States Rose International Full timeWe are seeking a dedicated Human Resources – Front Desk Administrator to support our client, a leading global airline catering corporation. This role is crucial in providing professional support and ensuring smooth operations at their U.S. headquarters. The is a temporary to permanent opportunity!Summary: Position is responsible for providing...
-
HR-Front Desk Administrator
4 weeks ago
Reston, United States Rose International Full timeWe are seeking a dedicated Human Resources – Front Desk Administrator to support our client, a leading global airline catering corporation. This role is crucial in providing professional support and ensuring smooth operations at their U.S. headquarters. The is a temporary to permanent opportunity!Summary: Position is responsible for...
-
Technical Support Engineer
3 months ago
Reston, United States Apptium Technologies Full timeJob DescriptionJob Description*This is an ON-SITE position at our Reston, VA office*The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Technical Support Engineer...
-
Help Desk Lead TS/SCI with Polygraph
5 days ago
Reston, Virginia, United States Distributed Solutions Full timeJob DescriptionDistributed Solutions, Inc. (DSI) is seeking a highly skilled Help Desk Lead to join our team.We are a leading provider of knowledge-driven software solutions and subject matter consulting services addressing the needs of acquisition professionals. Our company culture is built on a collaborative and cross-functional approach, allowing...