Renewals Sales Support

1 month ago

Plano, United States Palo Alto Networks Full time
Job DescriptionJob DescriptionCompany Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together

Job Description

Your Career

The Sales Operations Renewal Representative will be responsible for the daily creation and administration of subscription & support renewal quotations. You will execute at all phases of the contract renewal life-cycle, including up-front communication, preparation of quotes for customers, and revisions to quotes. In this role, you will also include interacting with channel partners and internal sales personnel to provide support renewal quotes and reporting.

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you 

Your Impact

  • Work with channel partners and sales team to provide quotes for maintenance and subscriptions renewals 90-120 days prior to their contract expiration date
  • Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
  • Collaborate with Inside Sales Representatives and the Major Account Managers to understand any special customer issues and situations
  • Maintain thorough and accurate installed customer base and service contract information in SAP and other applications
  • Clearly understand all product offering, subscription, and renewal licensing models
  • Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com
  • Handle and manage internal credits requests
  • Handle and manage internal assets requests
Qualifications

Your Experience

  • Related experience in quoting/order operations/ sales environment
  • Works well in a fast-paced, deadline driven environment 
  • High attention to detail and proven organization and administration skills
  • Experience using SalesForce.com 
  • Excellent verbal and written communication skills
  • Experience Sales & Distribution module in SAP (or similar ERP system)


Additional Information

Our Commitment

We’re trailblazers who dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: We can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. 

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $59,200/yr to $95,700/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. 

Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.

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