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Customer Service Manager
2 months ago
The Good Feet Store, recognized as America’s premier provider of arch support solutions, is seeking an experienced and dedicated Customer Service Manager to lead our customer service operations across 17 locations within the Denver, Phoenix, and Orlando territories.
This critical role will ensure the highest standards of customer satisfaction are consistently met, through the management of customer interactions, reviews, reporting, and the resolution of customer issues.
Compensation and Benefits:
- Salary: $50,000 annually
- IRA Match: 3% employer match
- Paid Time Off: Generous PTO policy
- Health Benefits: Comprehensive health insurance coverage
- Dental and Vision Insurance: Included as part of the benefits package
Work Location:
This role is based in Cherry Creek, Denver, CO, with oversight responsibilities for customer service operations across 17 locations within the Denver, Phoenix, and Orlando territories.
Job Type: Full-time
Requirements:- Customer Service Leadership: Direct and oversee all facets of customer service operations, ensuring a superior customer experience across 17 retail locations.
- Salesforce Expertise: Leverage Salesforce to efficiently manage customer interactions, monitor reviews, and generate insightful reports.
- Appointment Coordination: Ensure that all customer appointments are accurately confirmed and timely.
- Customer Communication: Respond to and resolve incoming customer service inquiries with a focus on providing exceptional service and timely resolutions.
- Issue Management: Handle escalated customer issues, working diligently to find satisfactory solutions while maintaining customer trust and loyalty.
- Performance Reporting: Produce and analyze reports on customer service performance, using data to drive continuous improvements.
- Team Collaboration: Collaborate with team members across multiple locations to ensure cohesive and efficient customer service operations.
- Additional Duties: Undertake additional tasks as required to support the overarching goals of the customer service department.
Qualifications:
- Experience: Significant experience in customer service management, ideally within a retail or service-driven environment.
- Technical Proficiency: Advanced knowledge of Salesforce is essential. Exceptional communication, organizational, and problem-solving skills are required.
- Customer Focus: Demonstrated ability to manage challenging situations with professionalism and empathy, ensuring customer satisfaction at every touchpoint.
- Flexibility: Willingness to work a flexible schedule, including weekends, to meet the demands of the business.
Shift:
- 8 hour shift
Experience:
- Customer service: 5 years (Required)
Ability to Commute:
- Denver, CO 80206 (Required)
Ability to Relocate:
- Denver, CO 80206: Relocate before starting work (Required)
Work Location: In person
