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Landscaping Account Manager

2 months ago

Fort Myers, United States Estate Landscaping & Lawn Management Full time $55,000 - $65,000
Job DescriptionJob DescriptionPOSITION SUMMARY:In this position the Account Manager is primary client contact for all jobs in the area.
PRIMARY DUTIES AND RESPONSIBILITIES:Field Management
  • Develop production activity calendar
  • Review new equipment technology
  • Plant, Turf & Tree Health Care (finalize annual agronomic plans, develop selective pruning schedule
  • Order fert. & pest products, order premurgent, schedule pre emergent applications
  • Schedule Summer aeration
  • Maintains familiarity with each job’s specifications and insures compliance.
  • Develops and maintains schedules for maintenance work on all jobs.
  • Creates routes for crews and coordinates manpower, equipment and materials.
  • Monitors and arranges schedules for irrigation system on job sites.
  • Monitor and arrange schedule for pest control and fertilization.
  • Manages equipment needs and sees that all equipment in the area is properly maintained.
  • Manage designated work teams
  • Employee reviews, discipline & skill set assessment
  • Production & efficiency
  • Scheduling & seasonal start-up
  • Solve production related issues
  • Implement agronomic plan
  • Develop & update production activity calendar
  • Equipment utilization & asset management
  • Manage asset newness
  • Oversee all support regimes (shop support, supply chain support, adm. support, resources support such as vendor, supplier, Sub Contractor, etc.), financial tool support (systems understanding & education).

Safety
  • Oversee to insure safe operations
  • Orient new employees
  • Strictly adhere to all safety policies
  • Discipline aggressively
  • Job site safety
  • Equipment utilization safety
  • Load-unload and dispatch safety
  • Sub Contractor & Vendors safe operations
  • Spring, summer & fall safety training
  • Conduct site safety

Quality Control
  • Inspect prior to crew visit
  • Perform quality walks with crew leaders
  • Perform OTJ Training
  • Manage weather related events
  • Implement technological advancements
  • Specification engineering
  • Curb appeal management

Client Relations
  • Informs clients of problems and changes concerning their properties in a timely manner.
  • Sees that client requests are responded to in a timely manner.
  • Anticipates client needs in a pro-active manner.
  • Life cycle management landscaping
  • Lawn & ornamental fertilization plans with Pest Control Manager
  • Pest management plans with Pest Control Manager
  • Arbor culture plans
  • Air & light management
  • Water management
  • Life cycle replacement plan
  • Life cycle management irrigation
  • Controller upgrades
  • Valve and head retrofits
  • Understand contractual obligations & specifications
  • Review each contract specifications
  • Provide activity calendar to work team leaders
  • Reaffirm contractual understanding with customer
  • Address contractual dispute immediately
  • Re-Engineer specifications periodically (technology advancements, contractual mistakes, site learning’s, market shifts & client observations
  • Develop client & work team
  • Influencing relationship
  • Managing relationship

Budget
  • Insure budget compliance
  • Post job cost daily (if applicable)
  • Review budget to actual reports weekly (if applicable)
  • Address suspected estimating errors immediately – positive & negative
  • Report site condition changes immediately
  • Manage agronomic plan & watering schedules
  • Periodically adjust budgets based upon lessons learned, market conditions & technological advancements
  • Uncontrollable (uncontrollable costs, weather phenomena’s, economic phenomena’s & market shifts/market conditions

Personnel Development (if not a dedicated operations supervisor)
  • Screens, hires and terminates employees within their area.
  • Evaluates performance of foreman and makes recommendations regarding wages.
  • Develops training goals for all subordinate personnel.
  • Develop training matrix
  • Develop and post training board
  • Conduct weekly “refresher” training
  • Develop training library
  • Develop skill driven wage policies
  • Oversee employee policy training
  • Conduct “lesson learned” reviews
  • Insure best practice & standard practice training

Sales
  • Oversee project enhancement & landscape upgrades
  • Develop a responsible enhancement plan for each project (safety, life cycle, long term cost management, curb appeal
  • Oversee enhancement work team efficiency
  • Oversee enhancement work team quality
  • Oversee budget to actual
  • Conduct lessons learned reviews
  • Sell Enhancement projects. This includes bid preparation, submittal, and overseeing project until completion.
  • Develop new leads of Maintenance Prospects
  • Target sales for increased route density.
  • New account Sales, Be able to measure for bid estimate, create bid proposals and present /close sale
  • Manage renewals (Re-Conversion)
  • Establish trust – competency, communications, corporate
  • Maintain a client management schedule
  • Set high standards
  • Provide planning tools

Administrative
  • Oversee & administrate field related reporting
  • Time sheet reporting
  • Materials coding
  • Hire documentation
  • Employee discipline documentation
  • Dismissal documentation
  • Employee review documentation
  • Supports branch vision, performs accordingly and passes it on to employees.
  • Upholds and enforces all Triple J policies. Provides feedback to employees on procedures and policies.
  • Monitors direct labor budgets.
  • Keeps office informed of changes in job and billing status.
  • Provides accurate and timely paperwork flow from field to office.
  • Actively supports branch safety program.
  • Insures extra work is billed on time.
  • Assists with sales and renewals as appropriate.
  • Volunteers for projects and programs, makes improvements and adds suggestions for existing programs.
  • Provides creative solutions to problems.
  • Thinks ahead, has pro-active plan to keep Triple J ahead of the competition.
  • Assumes responsibility, authority, and is accountable for all activities within an area.
  • Goes beyond the client expectations of service. Must be able to anticipate client’s needs.
  • Aware of the pulse of the organization and keeps immediate supervisors and those he is responsible for informed.

Marketing
  • Manage your market
  • Conduct a market study
  • Build market density
  • Post contacts and dates of contacts
  • Post follow-up meeting dates
  • Develop & calendar contract renewals
  • Send or deliver auto renewal letters
  • Post cold calling selling schudle
  • Understand the customers value chain
  • Create ways to move up the chain
  • Price to the market segments ability to pay
  • Create walletshare strategy (service line sales, snow, arbor, irrigation, etc.)
  • Developing market segment specific (read segment specific trade magazines, join market specific trade organizations, attend real estate related trade shows & attend HOA/POA meetings

Personal Effectiveness
  • Manage personal effectiveness
  • Competency trust
  • Communication skills
  • Network management (drive marketing & Re-Conversion success)
  • Personal organization &Time management

REQUIREMENT (KNOWLEDGE, SKILLS, AND ABILITIES)
  • Must be able to prioritize multiple deadlines & keep up a fast pace environment
  • Good communicating with Persons Inside and Outside the organization, representing the organization to the public, government, and other external sources.
  • Developing, designing, or creating new applications, ideas, relationships
  • Developing and Building Teams (Encouraging and building mutual trust, respect, and cooperation among team members and maintaining Interpersonal relationships.)
  • Making Decisions and Solving Problems (Analyzing information and evaluating results to choose the best solution and solve problems, and good attitude).
  • Organizing, Planning, and Prioritizing Work (Developing specific goals and plans to prioritize, organize, and accomplish the work.)
  • Highly proficient in the following software programs: (Excel Word, Publisher, Emails, Internet, & PowerPoint
  • Knowledge of operation of standard office equipment (Fax, Copier, Scanner etc.)
  • Proficient with smart phones and tablets
  • Strong Communication skills - written and verbal (Basic reading, verbal, writing and grammar)
  • Information gathering and information monitoring
  • Attention to detail and accuracy, Flexibility & Adaptability
  • Client service orientation
  • Teamwork oriented
  • Ability to stay focused, efficient, and effective in managing multiple priorities.
  • Professional demeanor and ability to defuse emotional situations in a calm manner.
  • Strong interpersonal skills and good judgment
  • Proven ability to work independently to achieve accomplishments
  • Mature, energetic with a ‘let’s roll up our sleeves’ attitude which is especially important in a small but growing organization
  • Proven ability to effectively collaborate with internal team, cross-functional team, and external parties in a rapidly growing environment

EDUCATIONAL QUALIFICATIONS:College Degree Preferred
ENVIRONMENTAL REQUIREMENTS:
  • Limited temperature fluctuations.

PHYSICAL REQUIREMENTS:Must be able to pass a drug screen. Must be able to the following: Sit for long periods of time, able to stand for at least 4 hours at a time, occasionally required to climb stairs, have normal eye/hand motor coordination and the ability to grasp small objects, possess a normal extended reach, must be able to move about, lift up to 40 lbs, and have the ability to determine colors and possess near perception.

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