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Client Services Administrator

3 months ago

Marlborough, United States Bonhams Full time
Job DescriptionJob DescriptionSalary: $20.00 per hour

About Bonhams

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.


We are seeking an outgoing and personable Client Service Administrator to join our team on a full-time basis, to provide an outstanding experience to our clients and visitors. The role will be based in our Boston Gallery & will assist in coverage of our Marlborough sale room.

 

Our ideal candidates are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and for delivering memorable and effective customer service. 

 

In this role you will: 

  • Oversee collections area but also cover the front desk as needed and registration desk (live auctions only) of the Marlborough Gallery and ensure that all areas are always clean and tidy
  • Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries
  • Stay informed and aware of the preview and auction schedule for our US locations
  • Service client queries by phone, team email inbox, and in person, quickly and accurately
  • Maintain the appearance of our public areas and meeting rooms
  • Assist with pre and post-sale administration by issuing paddles, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries
  • Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file
  • Engage in cashiering responsibilities: recording payments accurately, balancing sales, and handling cash when necessary
  • Coordinate with the operations and shipping departments for collections
  • Be flexible with your schedule, as this role provides support during some evening sale closings, special events, sale previews and offsite auctions
  • Maintain a supply of current auction catalogues at the counter
  • Oversee the collections area or open and close the front desk as needed M-F 9-5
  • Support new hire and ongoing training initiatives
  • Be available and interested in assisting with ad-hoc projects as they arise

 

Qualifications: 

  • Prior experience in a busy customer service environment is a must
  • Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people
  • Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
  • Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure
  • A genuine interest and general knowledge of art history and art market
  • Have thorough knowledge of Microsoft/Outlook and database systems
  • Foreign language(s) a plus
  • Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends
  • Be available to start immediately


What we offer

In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:

  • Excellent medical, dental and vision insurance – HMO, EPO, PPO with FSA and HSA
  • 20 days paid time off (PTO)
  • 12 paid holidays and holiday break from Christmas to New Years Day
  • 16 weeks fully paid parental leave and flexible work arrangements
  • 401(k) retirement plan with company contribution
  • Life insurance with AD & D
  • Short- and long-term disability
  • Paid cellphone and data service
  • Tuition reimbursement
  • Commuter benefits (transit and parking)
  • Employee assistance program (EAP)
  • Professional development: free online training and expansive content library
  • Employee resource groups: social club, diversity committee, mentorship program

Bonhams participates in E-Verify.

 

Applicants who best match the position needs will be contacted.


Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.