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Digital Banking Specialist

3 months ago

Calvert, United States Rosedale Federal Savings and Loan Association Full time
Job DescriptionJob Description

Join Rosedale Federal and Be a Part of OUR STORY

At Rosedale Federal, we pride ourselves on being a community bank. We are a highly successful, growing financial institution with a rich 116-year history, over $1 billion in assets, 13 retail branch locations in MD, and approximately 150 employees. Our culture, strategic vision, and core values center around community, both internal and external. We believe what sets us apart is our strong commitment to our people - employees, customers, and communities - with a focus on employee engagement and recognition, work/life balance, growth and development opportunities, personal connections, delivering an exceptional personal touch customer experience, charitable giving, employee involvement in our communities, financial literacy, and so much more.

About the Job

Rosedale Federal is currently seeking a Digital Banking Specialist to join our team. This back-office position is responsible for performing key tasks related to digital banking with a focus on support and service delivery under the guidance and discretion of management. The Digital Banking Specialist is responsible for day-to-day support of Digital Banking including, but not limited to system tasks and support of all consumer and business online banking platforms, channel partner products/APIs, bill pay, remote deposit capture, MasterCard debit cards and mobile wallet, ACH transfers, eStatements, online chat/conversations, and other digital and remote customer utilization. The position requires the ability to work effectively in an environment with changing priorities. This individual will be required to rotate through and cover as needed in various functional areas of Banking Operations including, but not limited to, daily operations.

In this position you will:

  • Provide accurate and efficient servicing support of all Digital Banking products.
  • Process digital banking requests and applications, ensuring proper procedures are followed to minimize/eliminate losses to the Bank and its customers, while maintaining prescribed service level standards.
  • Assist with detection, research, and resolution of potential fraud transactions using tools provided.
  • Provide Digital Banking support to Bank employees as they service customers' Digital Banking needs. Provide phone and email support to internal and external customers.
  • Respond to and resolves calls escalated from the retail branch network, bill pay, or Call Center with support of manager & other staff on more complex issues.
  • Monitor output from core processor and other ancillary software for accuracy, ensure all work processed is in compliance with departmental procedures and take appropriate action where needed or escalate timely.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures. Preserve the principles of separation of duties.
  • Ensure the adherence to established policies and procedures by gathering data and communicating with the appropriate supervisor.
  • Provide back-up coverage and support for other departmental functions.

This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.

What we are looking for:

  • Ability to support and guide co-worker(s) effectively.
  • Excellent customer service and telephone skills.
  • Strong attention to detail and accuracy.
  • Ability to handle multiple tasks.
  • Knowledge of personal computer skills and related software to include Excel and Word.
  • Strong organizational skills and follow-through.
  • Ability to work independently with minimal supervision and as a team player.
  • Ability to maintain accurate records and files.

Your experience:

  • High school diploma or equivalent required.
  • Minimum 2 years retail banking experience with knowledge of deposit transactions and deposit products and services. Deposit Operations experience a plus.
  • Exposure to remote channels, digital banking, and debit card platforms required.
  • Solid understanding of deposit-related regulations.
  • Knowledge of ACH rules and regulations preferred.

Benefits you will enjoy:

  • 401(k) - fully vested employer match and discretionary year end employer profit share contribution
  • Health Savings Account with generous employer contribution
  • Wide variety of Voluntary Benefit Options
  • Employer subsidized Health & Wellness Fitness Program
  • Generous paid time off including Birthday Day Off
  • Paid Parental Leave
  • Discretionary performance-based bonus program
  • RISE Employee Recognition Program
  • Paid Community Outreach Hours
  • Workplace Flexibility

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.