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Vice President of Donated Goods Retail
3 months ago
Purpose:The Vice President of Donated Goods Retail reports to the Chief Operating Officer (COO) and provides leadership, strategic direction and oversight for the retail operations. Works in concert with other Leadership Team members to develop and guide strategic direction and develop tactical plans. Responsible for developing, mentoring and coaching direct and indirect reports in retail. Responsible for operating effectively across functional boundaries, building and sustaining external and internal relationships. Essential Functions:
- Responsible for the daily operations and performance of the retail stores, donation centers, warehouse, transportation, recycling, aftermarket sales, Ecommerce, and the Outlet Store.
- Serves as the chief spokesperson for matters related to the division and as a liaison to GII groups consistent with the areas of responsibility.
- Responsible for providing analytical oversight of the retail operations. Manages the retail operations, ensuring and maximizing profitability. Develops and implements strategies to respond to results that are below expectations.
- Gives guidance and direction to retail team in the planning and developing short-term and long-term goals.
- Supervises managers who are responsible for achieving budgeted revenue and expense goals.
- Conducts reviews of monthly financial performance and develops plans for improvement. Uses key donated goods retail metrics to measure the effectiveness of retail operations. Develops and regularly implements adjustments to maintain annual revenue to expense budgets.
- Develops and implements plans with the retail leadership teams to improve production, merchandising and display of product to meet sales and cost objectives.
- Ensures compliance with organizational policies, procedures and safety standards throughout areas supervised and maintains same to meet CARF, Department of Labor and other regulatory standards.
- Ensures that all employment decisions, organizational programs and personnel actions are administered in conformance with organizational policies and procedures.
- Partners with transportation and warehouse operations to ensure the overall needs of retail are being met.
- Ensures security procedures are in place to minimize internal and external shrinkage and provide maximum security and protection of company assets.
- Works collaboratively with COO on developing strategies for expansion of retail operations in assigned Goodwill territory. Implements such plan after approval from President/CEO. Responsible for the success of all new store openings.
- Maintains up-to-date knowledge about regulations related to the sale of secondhand goods.
- Attends meetings, training sessions and committee\team activities as required.
- Performs other duties as assigned.
- Demonstrated proficiency in Microsoft Office Suite programs or comparable programs.
- Demonstrated ability to effectively manage activities in geographically dispersed locations.
- Excellent verbal and written communication skills and ability to develop business communications and policies.
- Demonstrated ability to work with complex financial and statistical information, analyze data and draw valid conclusions.
- Demonstrated ability to work in a fast-paced environment and respond quickly and effectively to the changing landscape within thrift retail.
- Demonstrated ability to use knowledge, experience and sound judgment to make decisions and resolve problems.
- Demonstrated interpersonal skills and ability to interact collaboratively with a diverse constituent population.
- Demonstrated negotiation skills and ability to influence people’s opinions, attitudes and judgment in a positive manner.
- Demonstrated organizational and time-management skills with a strong attention to detail.
- Demonstrated ability to handle challenging situations with diplomacy and tact.
- Ability to work evenings or weekends and to travel through the State of Delaware and Delaware County.
- Must maintain a valid driver’s license.
- In-depth knowledge of the secondhand retail market, including trends, valuation of used goods, and competition within the thrift and resale industry.
- Expertise in pricing strategies for pre-owned products.
