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Account Manager

3 months ago

Media, United States ExpertHiring Full time
Job DescriptionJob Description
  • Competitive Pay
  • Health and Welfare Programs Including Medical, Dental, and Vision Insurance
  • Retirement and Income Protection Programs, including a 401k plan
  • Work/Life Balance Including PTO, Holidays and Remote work opportunities
  • Career Advancement Opportunities
Job Type : Full TimeLocation : Media, PennsylvaniaPay : Great Pay + BenefitsJob Description

What you will be doing:

  • Responsible for overseeing associate and /or processing transactions with regards to processing all additions/terminations/changes in a timely fashion, Senior Account Managers, and/or Director of Group Benefits satisfaction. All functions to be performed in accordance with service and management standards and procedures.
  • Responsible for overseeing associate and /or processing transactions regarding COBRA as requested and required by law using the various COBRA vendors.
  • Responsible for customer service through handling all fully insured customer requests and questions in a timely fashion, to the customer’s satisfaction. All functions to be performed in accordance with ECBM’s service and management standards and procedures. Promote ongoing client loyalty.
  • Knowledge of IRS qualified legal life events, regulation, and processing time.
  • Knowledge of census data and how to create a marketing census.
  • Knowledge of Zywave.
  • Oversee Associate Responsible for Auditing all applicable client invoices.
  • Oversee Associate Responsible for Auditing all open enrollment carrier invoices and transactions.
  • Oversee Associate Responsible for updating O Drive with carrier contracts, certificates, and billing.
  • Oversee Associate Responsible for Weekly Employee Navigator reporting and applicable transactions.
  • Oversee Associate Responsible for keeping client carrier and contact information updated.
  • Oversee Associate with Monthly Newsletter Articles.
  • Responsible for RFP preparation.
  • Responsible for Fully Insured Renewals and renewal spreadsheets.
  • Retain, in conjunction with the Group Benefits Producer, all assigned accounts, according to standards and procedures:
  • Set up new business by processing applications, preparing necessary forms, schedule all medical exams if necessary and create customer file. Additional Company requirements must be handled in a timely fashion. Follow up with carrier for policy issuance and with client for policy delivery receipt requirements.

Experience you will need:

  • Property Casualty License required.
  • Knowledge of Group Benefit Products
  • Minimum of five (5) years of insurance experience
  • Computer experience required.
  • Ability to process high volume of transactions accurately in a customer service environment.
  • Excellent Communication and Customer Service skills.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few daysRyan Mishra
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