Director of Operations

1 month ago

Natick, United States Smashburger | Massachusetts Full time
Job DescriptionJob Description

SMASHBURGER

Director of Operations

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger  Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.”  We just build better.  Better Burgers. Better Teams. Better Experiences.

 

Better Benefits: Build a better experience work & lifestyle

  • Quarterly Bonus
  • Cell phone allowance
  • Medical, Dental and Vision Options*
  • Paid time off – vacation and sick*
  • 401K match (21 and older)
  • One free meal per day
  • Flexible schedules in a fun, family friendly, team environment
  • Employee Assistance Program
  • Fast track for career opportunities

*Eligibility based off of time in position and average hours worked

 Director Of Operations Responsibilities

The Director of Operations reports to the Sr. Director of Operations and is the primary support for the management teams in designated markets of primarily corporate restaurant locations. This role is focused on building restaurant sales and traffic while delivering a Gold Standard experience for both Smashburger guests and employees. 

  • Manage performance of multiple Restaurant General Managers (RGM), Restaurant Managers (RM) and Restaurant Supervisors (RS) for 6-10 restaurants in various markets which could include both corporate and franchise
  • Promote a fun and positive work environment by being available and visiting restaurants in designated markets an average of four to six days a week
  • Hire & Develop teams to continuously improve processes and procedures
  • Manage the effectiveness of people focused processes and systems
  • Deliver timely performance feedback to team members at all levels
  • Engage in talent review and performance conversations for all RGM/RM/RS in their respective markets
  • Build talent benches by conducting both internal and external interviews
  • Support training and development plans for managers at all levels
  • Guest Experiences (NPS, OSAT, loyalty rewards, guest complaints)
  • Training completions 
  • Actual labor reporting (time clock accuracy and overtime)
  • Review weekly schedules and staffing needs for the markets
  • Review weekly Inventory reporting for the markets and coach as needed
  • Consistently check critical processes during routine restaurant visits (CMBS Check Ins) and deliver feedback to the restaurant team
  • Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia
  • Facilitate a minimum of two FSC audits per market each quarter
  • Corporate restaurants: monitor daily deposit tracking
  • Manage Distribution Center processes and communications for the market
  • Shortages
  • Credits
  • Auto shipments
  • Routinely report business related expenses
  • Participate in the market bench plan call with Recruiting, Human Resources Business Partners (HRBP) and Training
  • Weekly conference calls with SDO and the RGM to review previous week and goals for upcoming week
  • Maintain responsibility for financial performance directly impacting markets restaurant operations
  • Coach on the financial analysis of individual restaurants as needed
  • Make recommendations for improvements
  • Support budget planning and routine reviews
  • Analyze trends and actual data to assess and improve restaurant level performance
  • Manage the local store marketing for the market
  • Drive guest traffic utilizing both internal and external incentive programs

 Director of Operations Requirements

  • 5 years multi-unit experience in restaurants

  • Must be based in Metro Boston area

  • Must have valid driver’s license
  • Must successfully complete Smashburger training program
  • Flexible to work nights, weekends, and holidays; must be on call to respond to manager inquiries, employee concerns, emergency situations, etc.
  • Follow Smashburger uniform standards
  • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
  • Must be able to travel 80-85% within your markets and occasionally outside of your markets
  • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
  • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
  • Excellent attention to detail
  • Proven time management, consistency, and organizational skills
  • Highly motivated, self-directed, and results driven
  • Experience in all aspects of new restaurant openings
  • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
  • Ability to work in high temperature

 

All applicants and employees have an equal opportunity for employment and advancement within Smashburger.  Smashburger is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law.  This prohibition includes unlawful harassment based on any of these protected classes.  Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.  We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law.  Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

 

We use eVerify to confirm U.S. Employment eligibility.

  • Director of Operations

    2 weeks ago

    Natick, United States Smashburger | Massachusetts Full time $80,000 - $95,000

    Job DescriptionJob DescriptionSMASHBURGERDirector of OperationsOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger!  Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening...

  • Preschool Assistant Director

    2 months ago

    Natick, United States Primrose School of Natick Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistance Primrose School of Natick is an award-winning, family-owned and accredited private preschool that provides a premier educational childcare experience. We offer year-round...

  • Food & Beverage Director

    2 months ago

    Natick, United States The Verve Hotel - Boston Natick Full time

    Job DescriptionJob DescriptionJOB SUMMARY:The Verve Hotel - Boston Natick is seeking a highly experienced and motivated Food & Beverage Director (F&B) to oversee all aspects of our Food and Beverage operations. This is a management position that requires strong leadership skills, attention to detail, and a passion for providing exceptional customer service....

  • Director of Catering

    1 month ago

    Natick, United States The Verve Hotel - Boston Natick Full time

    Job DescriptionJob DescriptionJob Summary:The Director of Catering at The Verve Hotel - Boston Natick is responsible for overseeing all aspects of the catering operations for the hotel. This individual will work closely with the sales team, kitchen staff, and event planners to ensure that the catering department consistently meets and exceeds guest...

  • Director of Catering

    21 hours ago

    Natick, United States The Verve Hotel - Boston Natick Full time

    Job DescriptionJob DescriptionJob Summary:The Director of Catering at The Verve Hotel - Boston Natick is responsible for overseeing all aspects of the catering operations for the hotel. This individual will work closely with the sales team, kitchen staff, and event planners to ensure that the catering department consistently meets and exceeds guest...

  • Cloud Hosting Director

    6 days ago

    Natick, Massachusetts, United States MathWorks Full time

    About the RoleMathWorks is seeking a seasoned technical leader to drive strategy and transition our hosting services to a truly hybrid cloud environment. As a Cloud Hosting Director, you will lead an established team of talented engineers guiding a diverse set of hosting services.Key ResponsibilitiesStrategy and Communication: Help set direction and strategy...

  • Office Director

    2 months ago

    Natick, United States Pennoni Full time

    Pennoni is a multidisciplinary consulting engineering firm that was founded over five decades ago! We approach engineering challenges from a wider spectrum of angles than most, from land development to energy management. Our goal is to help communities and private sector clients alike navigate the ever-changing technological advancements available while...

  • Vehicle Operations Coordinator

    1 week ago

    Natick, Massachusetts, United States Mercedes-Benz of Natick Full time

    Join Our Team as a Vehicle Operations CoordinatorMercedes-Benz of Natick is seeking a dedicated full-time Vehicle Operations Coordinator to enhance our esteemed team.Key Responsibilities:1. Welcome customers arriving at the Service Drive.2. Ensure seamless and efficient vehicle movement within the Service Drive and dealership premises.3. Assist in the...

  • Assistant Director of College Counseling

    3 months ago

    Natick, Massachusetts, United States Walnut Hill School for the Arts Full time

    Walnut Hill School for the Arts seeks an Assistant Director of College Counseling to join the College Counseling Office for the academic year beginning in mid-August. The Assistant Director joins a warm and welcoming College Counseling team and is responsible for guiding students and families through all aspects of the college, conservatory, or gap-year...

  • Inventory Operations Lead

    1 week ago

    Natick, Massachusetts, United States Redi Cannabis Full time

    Job OverviewPosition: Inventory Shift LeadThe Inventory Shift Lead plays a crucial role in overseeing quality assurance and managing the flow of products in and out of the storage area. This position also involves assisting in the supervision of the Inventory Specialist team, particularly during the receipt of wholesale shipments.Reporting Structure:Directly...

  • Cleaning Operations Supervisor

    4 days ago

    Natick, Massachusetts, United States Voda Cleaning & Restoration of West Boston Full time

    Job OverviewPosition Summary:The Operations Manager plays a crucial role in the cleaning and restoration sector, tasked with overseeing the comprehensive operations of the organization. This position involves managing daily activities, ensuring timely project completion, and maintaining exceptional customer satisfaction levels. The Operations Manager will...

  • Cleaning Operations Supervisor

    4 days ago

    Natick, Massachusetts, United States Voda Cleaning & Restoration of West Boston Full time

    Job OverviewThe Operations Manager plays a crucial role in the cleaning and restoration sector, tasked with overseeing the comprehensive functions of the organization. This leadership position involves managing daily operations, ensuring timely project completion, and maintaining exceptional customer satisfaction levels.Key Responsibilities:Oversee daily...

  • Cleaning Operations Supervisor

    1 week ago

    Natick, Massachusetts, United States Voda Cleaning & Restoration of West Boston Full time

    Job OverviewThe Operations Manager plays a crucial role in the cleaning and restoration sector, tasked with overseeing all operational facets of the organization. This position involves managing daily activities, ensuring project completion with efficiency, and maintaining exceptional customer satisfaction.Key Responsibilities:Oversee daily operations...

  • Executive Culinary Director

    1 day ago

    Natick, Massachusetts, United States Bosse Full time

    About BosseBosse is a revolutionary indoor pickleball complex and upscale Italian enoteca, offering a unique blend of sports and dining in a 100,000 sq. ft. facility. Our mission is to redefine the recreational and culinary experience in the region.Job Title: Executive ChefWe are seeking an experienced and innovative Executive Chef to oversee the daily...

  • Global Customer Training Director

    4 days ago

    Natick, Massachusetts, United States Cognex Corporation Full time

    About UsCognex Corporation is a leading global player in industrial machine vision, renowned for its financial strength and international presence. With over 40 years of experience, we have established ourselves as a trusted partner in the industry, leveraging advanced optics, image sensors, and artificial intelligence software to deliver innovative...

  • Co-Director of Customer Experience

    4 days ago

    Natick, Massachusetts, United States Tillys Full time

    About the RoleWe are seeking a highly skilled and motivated Co-Manager to join our team at Tillys. As a Co-Manager, you will play a key role in ensuring that our customers receive an exceptional shopping experience.Key ResponsibilitiesAssist the Store Manager in managing the daily operations of the store, including sales, hiring, training, scheduling,...

  • Paraprofessional Educator

    2 weeks ago

    Natick, United States Natick Public Schools Full time

    The Natick Public Schools educate approximately 5,300 students from Pre-K through age 22.Reports directly to the building principal and Special Education Coordinator(overall program) and the supervising teacher (day-to-day functioning of program).Understanding of and commitment to the principles and practices of diversity, equity, inclusion, and social...

  • Assistant Store Manager

    1 month ago

    Natick, United States DICK'S Sporting Goods Full time

    At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...

  • Automotive Service Coordinator

    4 days ago

    Natick, Massachusetts, United States Mercedes-Benz of Sudbury Full time

    Job Summary:Mercedes-Benz of Sudbury is seeking a highly skilled and customer-focused Receptionist to join our team. As a key member of our sales operations, you will be responsible for providing exceptional customer service, supporting sales efforts, and maintaining a welcoming environment for our visitors.Key Responsibilities:Welcome and greet visitors,...

  • Automotive Service Coordinator

    4 days ago

    Natick, Massachusetts, United States Mercedes-Benz of Sudbury Full time

    Job Summary:Mercedes-Benz of Sudbury is seeking a highly skilled and customer-focused Receptionist to join our team. As a key member of our sales operations, you will be responsible for providing exceptional customer service, supporting sales efforts, and maintaining a welcoming environment for our visitors.Key Responsibilities:Welcome and greet visitors,...