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Sr. Manager, Shared Services

3 months ago

Austin, United States United Way for Greater Austin Career Page Full time
Job DescriptionJob DescriptionDescription:

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all.


We break the cycle of economic inequality – striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic disparity, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to dismantle economic barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and an engaged community. Together, we leverage data, coalitions, services, and advocacy to transform Central Texas, responding to urgent needs with lasting, impactful solutions.


Who we want:


The Sr. Manager, Shared Services will oversee the implementation and coordination of the United Way for Greater Austin’s Shared Services Alliance. This will include managing the Shared Services team members to meet program goals for center support. You will partner with diverse community stakeholders, work directly with childcare providers to solve systemic challenges in the sector, and help the alliance to stay on the cutting edge of childcare center support.


Who you are:

  • Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others.
  • Drives results: You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results.
  • Resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crises effectively, bounce back from setbacks, and grow from your hardships and negative experiences.
  • Builds networks: You build strong formal and informal networks and maintain relationships across various functions and locations. You draw upon multiple relationships to exchange ideas, resources, and know-how.
  • Build effective teams: You form teams with an appropriate and diverse mix of styles, perspectives, and experience and foster open dialogue and collaboration. You establish common objectives and a shared mindset. You create a feeling of belonging and strong team morale, share wins, and reward team efforts.
  • Drives vision and purpose: You positively discuss future possibilities and create organization-wide energy and optimism for the future. You create milestones and symbols to rally support behind the vision and show your commitment to the vision while articulating the vision in a way everyone can relate to.
  • Plans and aligns: You set objectives to align with broader organizational goals and break objectives down into appropriate initiatives and actions. You stage activities with relevant milestones and schedules and anticipate and adjust effective contingency plans.

What you’ll do:

  • Regularly convene and communicate with the Shared Services Advisory Committee, Alliance Members, and other stakeholders, including regularly updating timelines, goals, accomplishments, and setbacks and raising critical issues in a timely fashion.
  • Manage ongoing Implementation of recommendations from the stakeholders on incorporating business back-office supports such as business coaching into shared services in Austin/Travis County.
  • Conduct outreach and recruit childcare providers to participate in shared services.
  • Create necessary project structures, timelines, communication plans, etc., to include short-term and long-term milestones.
  • Co-create the annual program budget with the Sr. Director of Early Childhood Center Services
  • Oversee relationship with child care management software contractor(s) and alliance use of CCMS tool.
  • Ensure continued progress toward project goals, meeting deadlines, and completion of deliverables.
  • Respond to feedback and changes in the operating environment or system landscape to adjust goals, timelines, etc.
  • Make decisions on how to move the project forward and on implementation with stakeholder input.
  • Supervision and management of Business Coaches, HR Support and Staffing Services Manager, and Resource Coordinator
  • Hire and manage consultants and additional staff within budget constraints, as needed.
  • Maintain project records and materials.
  • Coordinate with other United Way departments, including Resource Development and Marketing & Communications, to explore potential connections and collaboration opportunities for maximum impact.
  • Communicate with childcare providers in the community to ensure shared services are beneficial and welcome.
  • With support from the United Way Director of Data and Evaluation, ensure program outcomes are designed and evaluated, including data collection and analysis, monitoring, and reporting performance outcomes.
  • Familiarize yourself with shared service models from other regions to bring ideas and best practices to the group.
  • Apply research to planning for continued quality improvement of Shared Services Alliance to adjust to local needs and policy changes.
  • Support Mission Advancement Team’s collective efforts to fight poverty in Austin/Travis County.
  • Participate in appropriate organizational meetings and events.
  • Other assigned tasks as needed

What you’ll gain:

  • The pride that comes with making a real difference in your community
  • Opportunity to build systems and processes from the ground up.
  • A chance to work in a professional environment with ample opportunities to network with passionate Austin professionals

What you’ll bring:

  • Passion for our Greater Austin community and desire to make a real impact
  • Dedication to collaboration with an inherently collaborative approach to work and a history of working with and overseeing diverse teams
  • Strategic thinking with the ability to solve complex problems using community input, data, and best practices research
  • Excellent communication skills – written, verbal, and group facilitation – with the ability to break down complex concepts for community stakeholders and summarize information for decision-making.
  • Project management and change management experience
  • A basic understanding of childcare operations, including marketing, finances and revenue management, information systems, and human resources
  • Five years or more experience in child care or business administration

What you’ll receive:

  • Dynamic and rewarding work environment
  • Competitive Compensation
  • Hybrid Work Option
  • Employer 403(b) Matching
  • Employer-Sponsored Health Insurance (for employees)
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Generous Paid Time Off (PTO)
  • Paid Parental Leave
  • FMLA
  • Employee Assistance Program (EAP)

This position is located in Austin, Texas, and reports directly to the Sr. Director, of Early Childhood Center Services.

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer.

Requirements: