Billing Clerk

3 weeks ago

Fresno, United States Caglia Environmental Full time $21 - $24
Job DescriptionJob Description

POSITION: Billing Clerk

LOCATION: Fresno, CA (CARTS)

REPORTS TO: Billing Manager

SALARY: $21.00 - $24.00/per hour, DOE


Company Overview:

Caglia Environmental is part of the Caglia Family Companies. Located in Fresno, Visalia and Chowchilla, CA we employ over 250 employees among the five companies. We are a diverse group of companies, from Electric Motor Repair, Electrical Distribution and Construction, to Landfill Management, Recycling, and Waste & Disposal.

JOB DESCRIPTION:

The Billing Clerk is responsible for billing, gathering, and securing all information needed for billing, follow-up, and payment of accounts per company policies and procedures. The clerk resolves disputes in contested billing and initiates collection of payments and open balance amounts through telephone contact, letters, etc., while providing prompt and courteous customer service. As a Billing Clerk, precision and reliability in handling accounts and documents are crucial for a billing clerk.


PRIMARY RESPONSIBILITIES:

  • Uphold the mission, values, and vision of the company.
  • Accurately manage, invoice, and collect on customer accounts, in a timely manner and in accordance to company policy.
  • Initiates or terminates services and manage customer information with care and integrity.
  • Responds to customer inquiries in a timely, courteous, and professional manner. This may involve sending statements, answering queries, and providing clarification on billing matters.
  • Process, apply, audit, and reconcile payments to ensure all variances and discrepancies are resolved in a timely manner.
  • Provide rate quotes for specialized services as needed.
  • Generate work orders to facilitate operational tasks.
  • Undertake various reception-related responsibilities, such as overseeing vendor and visitor sign-ins, managing the customer lobby, and ensuring adherence to health and safety protocols.
  • Contribute to other special projects, implementations, and tasks as directed.
  • Ability to adapt and grow with upgrades and changes to software and procedures.
  • Other special projects, implementations, and tasks as directed by the Billing Manager.

CORE COMPETENCIES:

  • Customer-centric approach, prioritizing service excellence.
  • Proficiency in mathematics and strong organizational skills are imperative, given the substantial volume of financial data involved.
  • Strong emphasis on quality and attention to detail.
  • Proficient in professional telephone etiquette.
  • Capable of thriving in a fast-paced environment, showcasing the ability to manage and prioritize multiple tasks and competing demands.
  • Exhibits high interpersonal problem-solving skills essential for handling sensitive customer situations.
  • Excellent communication and interaction skills with customers and all company personnel levels.

PREFERRED QUALIFICATIONS:

  • Completion of High School Diploma or equivalent.
  • Job-related coursework and/or a minimum of 3 years of relevant experience as a billing clerk or customer service.
  • Proficient in computer usage, data entry, MS Windows, Excel skills, 10-key, and handling multiple phone lines.
  • Bilingual proficiency in English/Spanish is preferred.

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