Medical Equipment Technician Tier 2

2 months ago


West Palm Beach, United States Atlantic Healthcare Products Full time
Job DescriptionJob Description

Medical Equipment Technician - Tier 2

Position Overview: The Medical Equipment Technician Tier 2 works directly with customers to deliver solutions and resolve their Mobility equipment issues. This includes delivery, installation, troubleshooting, evaluating equipment for repairs, and repairing or servicing mobility equipment. The Mobility Equipment Technician T2 can expect to service battery-operated Scooters, Power Wheelchairs, Lift Out Recliners, Hospital Beds, Pool Lifts, and even ramps. We are approved repair partners for Pride Mobility, Invacare, Golden Technologies, Mertis, and many other major manufactures which provide our technicians with product-specific parameters and technical guidance.

Who Would I Interact With?

This position interacts daily with Customers, Service Center Managers, other Technicians, Vendors, Sales Associates, and other Managers, just to name a few.

What are the day-to-day responsibilities?

  • Perform diagnostic and repairs on customer-owned equipment either in the service center or in the customer's homes.
  • Documentation of service calls in tablet
  • Completing all necessary delivery and pick-up paperwork and supporting documents promptly and accurately, returning said paperwork to the appropriate location.
  • Provides patient orientation, instructing on the proper use of equipment.
  • Delivery and pickup of rental equipment
  • Cleaning, maintaining, and function testing of rental equipment.
  • Maintains a neat, clean, personal appearance and reports to work each day in uniform.
  • Promotes teamwork among co-workers, which includes assisting fellow drivers as needed.
  • Works on-call rotating schedule on a pre-determined basis.
  • Performs warehouse and or office tasks and duties as required.

How will I know if I am successful?

The performance of a Master Technician is measured by achieving:

  • Targeted successful diagnostic metrics
  • Targeted upselling and cross-selling goals
  • Targeted Customer Satisfaction Index

What are the requirements for this job

  • Low voltage, electrical motor, multi-meter technical training
  • 2+ years experience as a technician
  • Knowledge AC/DC electric, multi-meter, and other hand tools
  • Valid Florida State driver’s license in good standing without any suspensions
  • Computer & Smart Phone Literate
  • Attention to detail, Organized and follow-up skills
  • Must be able to pass a background, drug test, and FBI Fingerprinting required by ACHC
  • Valid in-state driver’s license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:

  • Tier 3 Technician
  • Service Advisor
  • Service Management

Compensation:

  • SALARY RANGE: $17.00-$22.00/hour, dependent on related experience
  • Commission

For Full-Time Benefits (Full-Time):

  • UHC Healthcare - partially paid by the employer for employees only
  • Life Insurance: 100% employer-paid
  • Dental - MetLife - 100% employee paid
  • 401k (3 % Employer Match after 180-day eligibility requirements)
  • PTO (Accrual begins after 90 days eligibility)
  • Paid Vacation Days (90 days eligibility in a full-time role)
  • Monthly Gym Reimbursement (90-day eligibility)
  • Annual Education Reimbursement (90 days eligibility)


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