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Medical Assistant
5 months ago
POD Health - Remote Patient Monitoring Program (Position is in-office)
We are seeking a Full-time Chinese Speaking - Medical Assistant in Brooklyn, NY
About Us:
Welcome to POD Health, a beacon of comprehensive wellness that empowers you to take control of your health from the comfort of your home. Our user-friendly health monitoring devices seamlessly connect you with our monitoring services and your healthcare team, transmitting real-time data for unparalleled insights and swift intervention.
We recognize that mere minutes and minor variations can have significant implications. Our pride lies in our rapid response times and unwavering attention to detail, leaving no room for oversight in patient home monitoring.
Yet, our mission transcends medical proficiency. We are your allies, delivering support wherever you require it – from coordinating with diverse healthcare providers to offering education that empowers you to manage your health effectively. Our holistic approach to chronic care management acknowledges individual needs, tailoring services to each unique patient.
Wherever you are, we offer solace through personalized care plans and unwavering support, maintaining your health trajectory. Our dedication extends to crucial post-discharge care, where quality transitional support curtails preventable readmissions and medical errors, bolstering your well-being with our dedicated specialists.
Together, we craft personalized health plans that seamlessly integrate with your lifestyle. Pod Health's virtual clinic is your accessible gateway to top-tier medical care, epitomizing warmth and expertise at the touch of a button. Our commitment spans a broad spectrum of needs, making us your singular destination for addressing everyday healthcare requirements – from minor ailments to comprehensive care.
Why Join Pod Health?
Working with us at POD Health means becoming integral to a dynamic team revolutionizing healthcare. Here's why you should choose us:
Making a meaningful impact: Your work directly contributes to improving the lives and well-being of individuals. You can make a tangible difference in people's health journeys by providing innovative remote monitoring solutions and comprehensive care.
Cutting-Edge Innovation: Join a company at the forefront of healthcare technology. We're constantly pushing boundaries and developing state-of-the-art health monitoring devices and virtual care solutions, offering you the chance to work with cutting-edge tools and techniques. Our team is united by a shared mission – to provide accessible, high-quality healthcare to everyone.
Working with passionate, purpose-driven individuals fosters a motivating and inspiring work environment. We believe in the power of diverse perspectives. Join a company that values inclusivity and welcomes individuals from all backgrounds, fostering a rich and innovative work culture. Our commitment to innovation extends to all team members.
Join us at POD Health and be a part of a transformative journey that's shaping the future of healthcare while nurturing your own growth and fulfillment.
Job Summary:
The Medical Assistant will play a vital role in providing support to a team of nurses and nurse practitioners in delivering exceptional patient care. The role involves monitoring patient vital signs remotely through dashboards, accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with the RPM program and healthcare regulations.
Key Responsibilities:
- Collaborate with a team of nurses and nurse practitioners to remotely monitor patients' vital signs through dashboards for a remote monitoring program.
- Address alerts on the dashboard and promptly communicate with patients as needed.
- Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
- Remind patients to take required measurements and accurately document the results in patient charts.
- Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
- Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
- Manage incoming calls from patients, providing compassionate support, answering inquiries, and offering assistance
- Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
- Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
- Use EMR systems, specifically Advance MD, to input and manage patient data and information.
- Verify patient insurance coverage and obtain prior authorizations as required.
- Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
- Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.
Requirements:
- Bilingual – English, Cantonese, Mandarin.
- Certification from a recognized Medical Assistant program.
- High School Diploma or GED.
- 2-3 years of relevant experience in a healthcare setting.
- Proficiency in using EMR systems, experience in AdvancedMD a plus.
- Strong grasp of patient care procedures and medical terminology.
- Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
- Strong organizational skills to manage patient records and appointment scheduling.
- Exceptional customer service skills to provide empathetic and supportive patient interactions.
POD Health provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
