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Guest Services Manager
1 month ago
- Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
- Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel
- Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
- Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
- Monitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamwork
- At least 2 years in a supervisory role in hospitality or customer service capacity
- Must possess a high school diploma or equivalent certification (GED)
- Showcase exceptional multitasking, communication, and management skills
- Must have a strong focus on putting the guest first with exceptional customer service experience
- Hospitality experience of at least 3 years is required for this role
Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or LegoLand, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.
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