![Sonesta International Hotels](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent
2 months ago
Sonesta ES Suites Chicago Schaumburg is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evening, weekends, and holidays.
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
-
Guest Service Agent
3 months ago
Schaumburg, United States Marriott Schaumburg Full timeWe are hiring a Guest Service Agent/AYS Operator to join our wonderful team. This is a guest service role within the front office operations.The AYS Operator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture. Primarily responsible for responding to...
-
Guest Service Agent
1 month ago
Schaumburg, United States Hyatt Regency Schaumburg, Chicago Full timeAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and delivering an exceptional experience to every guest at our hotel. In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us. TEAM...
-
Guest Service Agent
3 weeks ago
Schaumburg, Illinois, United States Hyatt Regency Schaumburg, Chicago Full timeAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and delivering an exceptional experience to every guest at our hotel. In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us. TEAM...
-
Guest Services Representative
1 week ago
Schaumburg, Illinois, United States Aimbridge Hospitality Full timePosition Overview:As a Front Desk Agent, you will play a crucial role in providing exceptional service to our guests at Aimbridge Hospitality. Your primary responsibility will be to welcome and register guests, ensuring a smooth check-in and check-out process while delivering outstanding customer service throughout their stay.Key Responsibilities:Welcome...
-
Guest Services Representative
3 days ago
Schaumburg, Illinois, United States Aimbridge Hospitality Full timePosition Overview:As a Front Desk Agent, you will play a crucial role in providing exceptional service to our guests at Aimbridge Hospitality. Your primary duty will be to welcome and register guests, ensuring a smooth check-in and check-out process while delivering outstanding customer service throughout their stay.Key Responsibilities:1. Greet and register...
-
Guest Services Representative
1 week ago
Schaumburg, Illinois, United States Aimbridge Hospitality Full timePosition Overview:As a Front Desk Agent, you will play a crucial role in delivering exceptional service to our guests at Aimbridge Hospitality. Your primary focus will be on welcoming and registering guests, ensuring a seamless experience throughout their stay, and efficiently managing their accounts upon departure.Key Responsibilities:Welcome guests with a...
-
Guest Service Representative
5 days ago
Schaumburg, Illinois, United States Marriott Schaumburg Full timeJob Summary: We are seeking a highly skilled Guest Service Agent/AYS Operator to join our team at Marriott Schaumburg. As a key member of our front office operations, you will be responsible for providing exceptional service to both internal and external guests.Key Responsibilities:Respond to Incoming Calls: Answer and direct calls to appropriate...
-
Guest Services Representative
4 days ago
Schaumburg, Illinois, United States Marriott Schaumburg Full timeJob OverviewWe are seeking a dedicated and courteous Guest Services Representative to provide outstanding service to our guests at Marriott Schaumburg. Your role will involve greeting guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a memorable stay.Key Responsibilities:Collaborate with housekeeping to...
-
Guest Services Coordinator
12 hours ago
Schaumburg, Illinois, United States Residence Inn Schaumburg Full timeJob Summary:Residence Inn Schaumburg is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs in a friendly and...
-
Front Desk Agent
3 months ago
Schaumburg, United States SHIL Associates LLC Full timeJob DescriptionJob DescriptionThe Front Desk Agent is responsible for performing a variety of customer service focused duties to facilitate a positive experience for our guests. Included in the Guest Service Agent's responsibilities are: checking-in and checking-out procedures, providing assistance to guests by answering questions and offering...
-
Customer Service Representative
4 months ago
Schaumburg, United States David Mordis - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Guest Services Coordinator
3 days ago
Schaumburg, Illinois, United States SHIL Associates LLC Full timeJob OverviewThe Guest Services Coordinator plays a crucial role in ensuring a seamless experience for our patrons. This position encompasses a range of customer service-oriented tasks aimed at enhancing guest satisfaction.Key Responsibilities:Manage the check-in and check-out processes efficiently.Assist guests by addressing inquiries and providing tailored...
-
Front Desk Agent
1 month ago
Schaumburg, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Night, Agent, Audit, Hospitality, Operations, Retail
-
Guest Services Representative
3 days ago
Schaumburg, Illinois, United States Extended Stay America Full timeJob OverviewAs a **Guest Services Representative**, you will play a vital role in ensuring a welcoming and pleasant experience for all guests during their stay. Your primary responsibilities will include greeting and registering guests, providing exceptional service, and managing guest accounts upon departure.•Key Responsibilities:• Register guests and...
-
Guest Service Expert
6 days ago
Schaumburg, United States Marriott International Inc Full timeAdditional Information Evening Shift, ServerJob Number 24153449Job Category Food and Beverage & CulinaryLocation Renaissance Schaumburg Convention Center Hotel, 1551 N. Thoreau Drive, Schaumburg, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about...
-
Guest Service Expert>
3 months ago
Schaumburg, United States Smashburger Full timeSmashburger - 1721 E Golf Rd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...
-
Guest Services Representative
1 week ago
Schaumburg, Illinois, United States Marriott Hotels & Resorts Full timePosition Overview:As a key member of the Marriott Hotels & Resorts team, the Guest Services Representative plays a crucial role in creating memorable experiences for our guests. Your welcoming demeanor and genuine hospitality set the tone for their stay.Key Responsibilities:- Greet and assist guests upon arrival, ensuring a smooth check-in process.- Provide...
-
Guest Service Expert
7 days ago
Schaumburg, United States Marriott International, Inc Full timeAdditional Information Evening Shift, ServerJob Number 24153449Job Category Food and Beverage & CulinaryLocation Renaissance Schaumburg Convention Center Hotel, 1551 N. Thoreau Drive, Schaumburg, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about...
-
Guest Service Expert
7 days ago
Schaumburg, United States Marriott International, Inc Full timeAdditional Information Evening Shift, ServerJob Number 24153449Job Category Food and Beverage & CulinaryLocation Renaissance Schaumburg Convention Center Hotel, 1551 N. Thoreau Drive, Schaumburg, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about...
-
Guest Service Expert
1 week ago
Schaumburg, United States Marriott International Inc Full timeAdditional Information Evening Shift, Server Job Number 24153449 Job Category Food and Beverage & Culinary Location Renaissance Schaumburg Convention Center Hotel, 1551 N. Thoreau Drive, Schaumburg, Illinois, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about...