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BDC Service Coordinator

4 months ago

Savannah, United States J.C. Lewis Full time
Job DescriptionJob Description

Are you ready to be part of Georgia's oldest and most respected Ford dealership? JC Lewis Motor Co. is seeking a motivated and customer-focused BDC Service Coordinator to join our dynamic team. As a valued employee, you'll enjoy comprehensive benefits, including:

  • 401K
  • Paid Vacation
  • Medical, Dental, and Vision Insurance
  • Select Paid Holidays
  • Life Insurance
  • Employee Discounts on Vehicle Purchases and Services

If you have a passion for delivering exceptional service and want to grow with a company that values its employees, we want to hear from you Apply today to become a part of our JC Lewis family.


Qualifications:
  • Prior automotive BDC, service, call center experience and appointment setting is preferred
  • Excellent oral, written, and interpersonal communication skills to interact professional with customers, co-workers management, and others.
  • Advanced computer proficiency and basic typing skills is a MUST
  • Experience using customer tracking systems to track calls and appointments preferred
  • Exceptional organizational skills
  • Attention to detail and a quick thinker
  • Can multitask well under pressure
  • Focus on providing a level of customer service that is driven by J.C. Lewis Principles to create an exceptional customer experience
  • Various language proficiency is always a plus
  • Team-oriented with a desire to achieve both individual and collective goals.
  • Positive attitude with an upbeat, outgoing personality
  • Dependable and compliant in following an assigned work schedule, which will include some overtime and occasional Saturday.

Duties and Responsibilities:
  • Serve as liaison between the service department and customers
  • Must be able and willing to receive a high amount of inbound calls and answer all calls in a prompt, professional and courteous manner
  • Receiving and promptly responding to inbound calls and online inquiries
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Identifying client needs and scheduling appointments, facilitating requests for visit
  • Utilize various systems to answer customer questions on services performed
  • Handle customer concerns with integrity and compassion
  • Maintain online appointment scheduler
  • Maintain a professional appearance and workspace
  • Complete all assigned tasks promptly
  • Must be experienced with Outlook and Microsoft
  • In-depth, hands-on training will be provided

The schedule is a 5-day (40-hour) workweek plus overtime with the occasional Saturday rotation. This will apply after training is concluded.

Compensation is determined based on experience. Monthly bonus after 90 days.