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BDC Service Coordinator
4 months ago
Are you ready to be part of Georgia's oldest and most respected Ford dealership? JC Lewis Motor Co. is seeking a motivated and customer-focused BDC Service Coordinator to join our dynamic team. As a valued employee, you'll enjoy comprehensive benefits, including:
- 401K
- Paid Vacation
- Medical, Dental, and Vision Insurance
- Select Paid Holidays
- Life Insurance
- Employee Discounts on Vehicle Purchases and Services
If you have a passion for delivering exceptional service and want to grow with a company that values its employees, we want to hear from you Apply today to become a part of our JC Lewis family.
- Prior automotive BDC, service, call center experience and appointment setting is preferred
- Excellent oral, written, and interpersonal communication skills to interact professional with customers, co-workers management, and others.
- Advanced computer proficiency and basic typing skills is a MUST
- Experience using customer tracking systems to track calls and appointments preferred
- Exceptional organizational skills
- Attention to detail and a quick thinker
- Can multitask well under pressure
- Focus on providing a level of customer service that is driven by J.C. Lewis Principles to create an exceptional customer experience
- Various language proficiency is always a plus
- Team-oriented with a desire to achieve both individual and collective goals.
- Positive attitude with an upbeat, outgoing personality
- Dependable and compliant in following an assigned work schedule, which will include some overtime and occasional Saturday.
- Serve as liaison between the service department and customers
- Must be able and willing to receive a high amount of inbound calls and answer all calls in a prompt, professional and courteous manner
- Receiving and promptly responding to inbound calls and online inquiries
- Follow all dealership processes and procedures, high frequency of contact with customers
- Identifying client needs and scheduling appointments, facilitating requests for visit
- Utilize various systems to answer customer questions on services performed
- Handle customer concerns with integrity and compassion
- Maintain online appointment scheduler
- Maintain a professional appearance and workspace
- Complete all assigned tasks promptly
- Must be experienced with Outlook and Microsoft
- In-depth, hands-on training will be provided
The schedule is a 5-day (40-hour) workweek plus overtime with the occasional Saturday rotation. This will apply after training is concluded.
Compensation is determined based on experience. Monthly bonus after 90 days.