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MEDICAL OFFICE SCHEDULER

3 months ago


Daytona Beach, United States Radiology Associates of Daytona Full time
Job DescriptionJob Description

Radiology Associates leads the Eastern Central Florida area in patient care and medical imaging. Whether you are just beginning, or continuing your healthcare career path we foster a purposeful, fast-paced work environment that is highly rewarding.

Radiology Associates is a full-service medical imaging company. We offer a positive work environment with competitive pay and great benefits including Medical, Dental, Vision, 401K and so much more

Thank you for your interest in pursuing a career opportunity with Radiology Associates.


GENERAL SUMMARY OF DUTIES: Handle inbound and outbound calls to and from patients and physician offices with the purpose of scheduling radiological exam appointments for imaging centers.

SUPERVISION RECEIVED: Reports to Center Manager Shared Functions or Lead Enterprise Scheduler.

ESSENTIAL FUNCTIONS:

  • Receive inbound calls from patients and physician offices, and schedule requested exams.
  • Make outgoing calls to patients to schedule requested exams whose orders were faxed or sent via electronic requisition.
  • Provide quality customer service to all callers.
  • Handles initial scheduling inquiries and problems via the telephone.
  • Handles situations, which may require research and/or troubleshooting
  • Receive telephone calls, which are non-routine and require deviation from standard screens, scripts, and procedures.
  • Other duties as assigned.

The job holder must demonstrate current competencies applicable to the job position.

EDUCATION: High school diploma or equivalent.

EXPERIENCE: Previous experience of working within a customer service or call center environment is desirable but not essential. One year or more working as a medical scheduler in radiology and imaging environment is preferred.

KNOWLEDGE AND SKILLS:

  • Radiology and/or medical terminology a plus
  • Experience with MS Office software (Word, Excel, Outlook, etc.).
  • Excellent phone skills with ability to multi-task.
  • Strong time management skills
  • Basic typing & Computer Skills

ABILITIES:

  • Ability to solve problems and show initiative.
  • Ability to work in a cooperative nature within and outside department with staff, patients and families.
  • Ability to communicate effectively verbally and in writing.
  • Ability to explain procedures clearly and simply to patients.

PHYSICAL/MENTAL DEMANDS: Requires sitting, standing and walking associated with a normal call center environment. Requires viewing a computer screen for long periods of time.

ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in a call center environment. Position will involve frequent contact with staff and the public. Occasional evening and weekend work.

**Drug-free, tobacco-free workplace