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Credit/Debit Card Operations Specialist

2 months ago

Omaha, United States Security National Bank Full time
Job DescriptionJob Description

As a family-owned business that spans five decades and three generations since 1964, we value relationships, supporting each other’s unique differences. We understand the importance of personal belonging which is why you’ll hear our employees talk about being part of the SNB family. Now, more than ever, as we’ve expanded our roots into new markets, it’s the prime time to join our growing team. As a community bank, we offer comprehensive financial solutions for personal, business, and private banking, treasury management, wealth management and mortgage needs in Nebraska, Iowa, and Texas. We have 10 convenient full-service branch locations in the Omaha and Council Bluffs as well as full-service branches in the Jordan Creek area of West Des Moines and in two Dallas locations: Uptown and Tollway. Learn more about our story at www.SNBconnect.com/About-Us or visit us on LinkedIn and Facebook.

**REQUIRED WORK SCHEDULE: M-F 8a-5p, and generally, every 5th Saturday**


JOB SUMMARY

This position is responsible for researching, resolving and responding to external and internal customer requests for service or products via phone, email or through other media with an emphasis on credit and debit cards. Reviews miscellaneous reports to determine potential fraud or risk and refer findings to Financial Crimes Unit or work with internal and external customers to resolve.

ESSENTIAL FUNCTIONS

Credit/Debit Card Processing and Balancing (60%)

  • Performs account setup for new consumer and commercial credit cards.
  • Completes card maintenance for credit and debit cards.
  • Balances debit card GL.
  • Provides credit card customer phone support.
  • Assists external customers with credit card online banking and U-Choose questions.
  • Works with loan processor on complex credit card issues.

Fraud Investigation & Reporting (30%)

  • Provides back up review of daily case status reports for possible fraud and works with internal and external customers to resolve.
  • Provides back up review of daily payment reports for possible fraud and works with Risk Coordinator to resolve.
  • Provides backup review of misc. deposit and withdrawal reports to assess potential fraud of inconsistent account activity and report finding to Financial Crimes Unit.
  • Reviews weekly and monthly credit card dispute reports to assist with balancing the GL.
  • Reviews weekly POS Disputes for Quality Control.
  • Processes and monitors garnishments and levies.

Back up to Quality Review and Reporting Specialist and Deposit Help Desk Support (10%)

  • Provides back up and assistance with deposit account review.
  • Provides back up and assistance with monthly and quarterly reporting.
  • Assists the wire desk in releasing wires.
  • Provides backup and assistance with deposit help desk duties.

Performs other duties as required and assigned.

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong knowledgeable of commonly used concepts, practices, and procedures within the areas of deposit services operations.
  • Basic knowledge of related federal and state banking compliance regulations and other Bank operational policies.
  • Working knowledge and understanding of intermediate accounting or bookkeeping principles.
  • Ability to handle confidential and sensitive material in a professional manner.
  • Basic to intermediate skills with MS Word and Excel, including being able to link data between worksheets.
  • Effective organizational and time management skills.
  • Effective oral, written and interpersonal communication skills with the ability to carry out instructions, understand procedures and compose correspondence.
  • Strong organizational and attention to detail skills
  • Ability to complete required training by assigned due date.
  • Ability to maintain predictable and reliable attendance.

EDUCATION*

  • Minimum of a High School diploma or equivalent required. An associate degree or equivalent of 1-2 years of higher education, with emphasis in business, banking or preferred.

EXPERIENCE*

  • Minimum of 1-2 years of retail banking or bank operations experience required.

*Equivalent education and experience will be considered

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


AFFIRMATIVE ACTION
Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.