Autobody Collision Customer Service Representative
4 months ago
Position Title: Customer Service Representative
Department: Operations
Reports to: Location Manager
Position Summary:
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC.
Responsibilities:
- Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
- Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
- Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
- Additional responsibilities as assigned.
Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion
Requirements:
- Previous experience in the automotive industry preferred - CCC One knowledge a real plus
- Ability to work collaboratively with the team to meet shared objectives.
- Effective time management.
- Able to multitask and manage competing priorities
- Communicate effectively with teammates, customers, and business partners.
- Proficient with computers.
- Excellent customer service skills.
- Valid drivers' license required.
- Eligible to work in the United States.
- Willing and able to pass a thorough background check.
- Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.
Preferred Qualifications:
- Bilingual (Spanish).
- Knowledge of the Collision Industry.
Pay Rate: $20-24 depending on experience
Benefits:
Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)
-
San Francisco, United States Chilton Auto Body Inc Full timePosition Title: Customer Service Representative Department: Operations Reports to: Location ManagerPosition Summary: The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real...
-
Autobody Collision Customer Service Representative
4 months ago
San Francisco, United States Chilton Auto Body Full timeJob DescriptionJob DescriptionPosition Title: Customer Service RepresentativeDepartment: OperationsReports to: Location ManagerPosition Summary: The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody...
-
San Rafael, United States Chilton Auto Body Inc Full timePosition Title: Customer Service Representative Department: Operations Reports to: Location ManagerPosition Summary: The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real...
-
Autobody Collision Customer Service Representative
4 months ago
San Rafael, United States Chilton Auto Body Inc Full timePosition Title: Customer Service RepresentativeDepartment: OperationsReports to: Location ManagerPosition Summary: The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real...
-
Autobody Collision Estimator
4 months ago
San Francisco, United States Chilton Auto Body Full timeJob DescriptionJob DescriptionPosition Title: Collision Estimator Department: OperationsReports to: Location ManagerPosition Summary: SIGN ON BONUS $3,000 PAYABLE AT $1,500 AFTER 3 MONTHS AND $1,500 AFTER 6 MONTHS!!! The Collision Estimator is responsible for examining vehicles for collision related damage, document the time and effort required to repair and...
-
Customer Service Representative
2 weeks ago
San Marcos, California, United States Caliber Collision Centers Full timeJob SummaryCaliber Collision Centers has an immediate opening for a Customer Service Representative to perform a variety of duties, including greeting and providing exceptional customer service to internal and external customers. The ideal candidate will have a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load...
-
Customer Service Representative
2 weeks ago
San Marcos, California, United States Caliber Collision Centers Full timeJob SummaryCaliber Collision Centers has an immediate opening for a Customer Service Representative to perform a variety of duties, including greeting and providing exceptional customer service to internal and external customers. The ideal candidate will have a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load...
-
Customer Service Representative
2 months ago
San Marcos, United States Caliber Collision Centers Full timeService Center San Marcos JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...
-
Collision Repair Service Representative
1 week ago
San Francisco, California, United States Chilton Auto Body Inc Full timeJob SummaryChilton Auto Body Inc is seeking a highly skilled and customer-focused Collision Repair Service Representative to join our team. As a key member of our operations department, you will be responsible for providing exceptional customer service to all customers and business partners throughout the repair process.Key ResponsibilitiesCustomer Service:...
-
Autobody Collision Estimator
4 months ago
San Leandro, United States Chilton Auto Body Full timeJob DescriptionJob DescriptionPosition Title: Collision Estimator Department: OperationsReports to: Location ManagerPosition Summary: The Collision Estimator is responsible for examining vehicles for collision related damage, document the time and effort required to repair and refinish vehicles back to pre-accident condition in accordance with Chilton Auto...
-
Customer Service Representative
16 hours ago
San Angelo, Texas, United States Caliber Collision Centers Full timeJob Title: Customer Service ConsultantCaliber Collision Centers is seeking a highly skilled and customer-focused Customer Service Consultant to join our team. As a key member of our service center, you will be responsible for providing exceptional customer service, ensuring seamless communication, and driving customer satisfaction.Key...
-
Autobody Collision Junior Collision Estimator
4 months ago
San Bruno, United States Chilton Auto Body Full timeJob DescriptionJob DescriptionPosition Title: Collision Estimator Department: OperationsReports to: Location ManagerPosition Summary: ENTRY LEVEL. The Collision Estimator is responsible for examining vehicles for collision related damage, document the time and effort required to repair and refinish vehicles back to pre-accident condition in accordance with...
-
Collision Repair Service Representative
6 days ago
San Francisco, California, United States Chilton Auto Body Full time{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Chilton Auto Body. As a key member of our operations team, you will be responsible for providing exceptional customer service to all customers and business partners throughout the repair process.",...
-
Customer Service Representative
1 week ago
San Angelo, Texas, United States Caliber Collision Centers Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service, ensuring seamless communication, and driving customer satisfaction.Key ResponsibilitiesProvide personalized...
-
Body Repair Specialist
7 days ago
San Bruno, California, United States Caliber Collision Centers Full timeAbout This OpportunityAs a skilled Autobody Technician at Caliber Collision Centers, you will play a critical role in restoring vehicles to their pre-accident condition. Your expertise will ensure that every vehicle that comes through our doors receives the highest level of care and attention to detail.Key ResponsibilitiesConduct thorough assessments of...
-
Customer Service Representative
3 months ago
San Francisco, United States CARSTAR Chilton Auto Body Full timePosition Title: Customer Service Representative Department: Operations Reports to: Location Manager Position Summary The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Responsibilities Review with customers and walk-through...
-
Collision Repair Specialist
2 weeks ago
San Marcos, Texas, United States Classic Collision Full timeJob SummaryClassic Collision is seeking a skilled Collision Repair Specialist to join our team. As an Automotive Body Technician, you will be responsible for repairing and restoring vehicles to their original condition.Key ResponsibilitiesAssess damage to vehicles and develop a comprehensive repair planDisassemble vehicles to identify and repair damaged...
-
Customer Service Representative
1 week ago
San Antonio, Texas, United States Caliber Collision Centers Full timeJob SummaryAs a Customer Service Representative at Caliber Collision Centers, you will be responsible for delivering exceptional customer experiences to all customers on the phone, in person, and throughout the entire repair process. You will provide administrative support to the daily operations of the center, ensuring seamless communication and efficient...
-
Service Advisor
3 weeks ago
San Antonio, Texas, United States J.D. COLLISION EXPRESS LLC Full timeJob Title: Service AdvisorCompany Name: J.D. Collision Express LLC**Job Summary:**The Service Advisor is a critical role in our collision repair team, responsible for delivering exceptional customer service and ensuring quality repairs are provided in a timely manner.**Key Responsibilities:****Estimate Writing and Management:** Review vehicle damage, write...
-
Collision Repair Technician
3 weeks ago
San Luis Obispo, California, United States Caliber Collision Full timeService CenterSan Luis Obispo - AirportOUR BODY TECHNICIANS CAN EARN UP TO:$24.00 per flag rateBENEFITS OF WORKING WITH CALIBER COLLISIONCompetitive Pay - Paid weeklyState-of-the-Art Products - 3M Collision Repair ProductsPaid Time Off - Begin accruing day 1Career Advancement Opportunities - We promote from withinProfessional Development - Paid skilled...