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Front of House Assistant Manager

2 months ago

Oceanside, United States Communal Full time $21 - $22
Job DescriptionJob Description

Who We Are:

Communal Coffee started with the desire to provide excellent craft coffee in a well-designed, welcoming environment that fosters community. We’re craftspeople who proudly serve Sightglass coffee and a limited food menu. We value collaborations with other local creatives and currently have in-shop partnerships with many local businesses. Above all else, we strive to create a welcoming environment that builds community, encourages creativity and fosters collaboration.

The Opportunity:

The FOH Lead position (Assistant Manager) at Communal is an exemplary team member who supports the shop with team development, daily business operations and quality assurance. The FOH Lead demonstrates and promotes Communal culture, values and mission. This position supports the management team to execute daily task lists, meet cleanliness standards and maintain a positive work environment. The goal of this position is to provide employees with the tools needed to produce an excellent, consistent product while giving them an exceptional employment experience.

  •  Maintain a positive, patient demeanor with fellow employees and customers while employing a sense of urgency.
  • Maintain excellent attendance, punctuality, dress code requirements, health and safety standards.
  • Remain calm and collected when responding to stress or challenges.
  • Cultivate a problem-solving mindset among the team using critical thinking skills, preventative measures and Troubleshooting Guide. 
  • Manage staff breaks during shifts according to company and state policy.
  • Communicate and coordinate with BOH Lead throughout shift to conduct a cohesive and successful shift.
  • Demonstrate how and motivate the team to complete daily, weekly, monthly task lists.
  • Work with the management team to create training curriculum, events and experiences for staff and customers.
  • Assist the Manager in vetting new hires, guide shadow shifts, lead new-hire training.
  • Communicate difficulties, triumphs and feedback of FOH staff with management, especially during the training process.
  • Proactively offer coffee education and coach “in the moment” to avoid confusion or formation of bad habits.
  • Leads cupping and tastings for staff as new menu items are added.

Why you’re right for this job:

  • You are a natural leader that consistently sets a positive example
  • You are passionate about coffee and enjoy sharing with a team
  • You are self-motivated, energetic, flexible and professional
  • You are approachable, have excellent verbal and written communication skills and respond well to feedback
  • You have a logical and methodological approach to problem solving
  • You practice good judgment in all situations
  • You are capable of leading without being demanding and are supportive without being overbearing
  • You are organized, a quick learner and retain information easily
  • You are detail oriented with high quality standards

Requirements:

Mostly, we want to know that you can get this job done. This means, you have/are:

  • 1 year minimum craft coffee experience (strongly preferred).
  • 1+ years experience as a barista.
  • Possess a current food handlers card valid for work location.
  • A proven ability to handle fast paced environments while keeping an eye on excellence.
  • A Flexible Schedule including early mornings, evenings, weekends, and/or holidays. 
  • ABC certification through exam

Position Details:

This is a full-time, hourly non-exempt position. The starting pay for this position is $18.30 per hour depending on experience plus tips. Benefits include sick time, free drinks, discounts, healthcare and 401k for eligible employees. Candidates must be located in (or willing to relocate to) Oceanside or San Diego

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