Residential Administrator

2 months ago

Wichita, United States Squeegee Squad of Wichita Full time
Job DescriptionJob Description

Introduction

The Residential Administrator at Squeegee Squad of Wichita is responsible for managing and selling all residential job-related activities. This pivotal role maintains high standards of customer service and ensures operational efficiency through effective scheduling, administrative tasks, and active job sales.

Work Schedule

  • Hours: Minimum of 30 hours per week.
  • Shifts: Monday to Friday, standard business hours.

Reporting To

  • Office Manager
  • General Manager

Key Responsibilities

Administrative and Sales

  • Sell residential jobs, engaging with prospects and existing customers to promote and book services.
  • Set up job estimates, handle scheduling of all residential jobs, and ensure all job details are accurate and communicated effectively.
  • Manage communications with past due accounts.
  • Create schedules for technicians and handle any necessary changes or updates.
  • Take calls from field technicians and provide necessary support.
  • Follow up on prospects and customers to ensure satisfaction and address any concerns.
  • Track sales and maintain records of marketing efforts like flyer delivery and Angie’s List.
  • Coordinate with the Residential Field Supervisor and ensure that technicians are informed about customer feedback and online reviews.
  • Answer all incoming calls and ensure effective communication within the office.

Coordination with Office Manager

  • Schedule and coordinate email newsletter blasts; primary in the first week and a secondary blast in the third week of every month.
  • Manage additional marketing blasts as required.

Office General Management

  • Maintain a tidy and organized office environment.
  • Manage office utilities, ensuring that lighting, heating, and air conditioning are set according to the prescribed standards.
  • Oversee general office security including door locks and alarm systems.

Key Skills and Qualities

  • Organizational Skills: Exceptional ability to manage multiple tasks and remain organized.
  • Communication: Strong communication skills to effectively handle customer and internal communications.
  • Sales Acumen: Proven ability to sell and promote residential services effectively.
  • Problem-solving: Quick to resolve issues and proactive in handling office and customer challenges.
  • Customer Focus: Dedicated to providing high-quality service and maintaining strong customer relationships.
  • Team Collaboration: Works collaboratively with all team members to support operational and customer service goals.

Compensation and Benefits

  • Base Pay: $17 to $18 per hour, with a minimum of 30 hours per week.
  • Annual Increases: Eligible for a 2% cost of living increase every January.
  • Bonuses and Incentives: Eligibility for additional performance-based bonuses and incentives.
  • Health Insurance: Eligible for company health insurance plan.
  • Retirement Plan: Option to participate in a retirement plan with company matching after 90 days.
  • Paid Time Off: Paid time off and sick leave accrual beginning after one year of employment.
  • Paid Federal Holidays: Eligibility for paid federal holidays.


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