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Senior Fraud Investigator

4 months ago

San Antonio, United States UNIFY Talent Acquisition Full time
Job DescriptionJob Description

UNIFY is looking to add a frontline Senior Fraud Investigator to our existing Risk Management team.

This position may be eligible for remote work.

Daily you will:

  • Protect the Credit Union and our Member’s assets from Fraudulent activities.
  • Review FIS fraud and sentry service alerts.
  • Monitor and identify instances of account abuse and/or Fraud.
  • Uncover and defend against new Fraud techniques.
  • Resolve, report, and escalate events to Leadership.
  • Enhance the Credit Union’s security strategies in preventing future attacks.
  • Specifically, this team investigates and resolves: Account takeovers, Wire, ACH, and Zelle Fraud.

What you can expect from us:

  • A work style that optimizes quality of life, including standard Monday thru Friday work schedule, and remote work style for eligible team members.
  • Limited real-time escalation
  • Supportive leadership
  • Federal Holidays off
  • Training and growth opportunities
  • An inclusive environment where you can bring your true self to work.

What we expect of you:

  • An investigative, curious, proactive mindset and attitude.
  • The ability to identify fraud trends and recommend preventative solutions.
  • Consistency in attendance and engagement
  • A willingness to share ideas on improvement and efficiency.
  • Passion for helping people.
  • Exceptional customer service skills and business-appropriate communication.
  • Relevant experience conducting fraud interviews and investigations from within a financial institution (bank or credit union).

Preferred Qualifications:

  • Bachelor’s degree (preferred in Accounting, Business, Finance, or relevant field)
  • Candidates with CFE certification will be given priority.

Overview:

UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful

Summary:

Investigates suspected fraud events and reduces potential loss exposure for the organization. Provides accurate and meaningful information to perform fraud investigation and Risk Management functions to detect and prevent financial crimes and fraudulent activities. The Senior Investigator is responsible for investigating more complex suspected fraud events within the credit union.

Responsibilities:

  • Performs daily reviews of fraud monitoring reports and system alerts for suspicious activity. Identifies instances of account abuse and/or fraud including counterfeiting, kiting, forgery, altered checks, identify theft, and account takeover.
  • Leads complex fraud investigations and conducts root cause analyses. Provides accurate reporting of control weaknesses and/or deficiencies in the credit union’s daily operations.
  • Leads special investigations based on requests originating from senior management or external sources, including members, non-members, the NCUA, external auditors, and law enforcement agencies.
  • Maintains detailed case information within the case management system for all investigations. Works on multiple investigations simultaneously, while maintaining an exceptional attention to detail, and prioritizes based on business needs and urgency.
  • Prepares and files necessary reports following fraud investigations, including criminal complaints with local law enforcement and Suspicious Activity Reports
  • Performs thorough review of member and employee accounts suspected of abuse, fraud, or negligence and takes appropriate action to mitigate losses.
  • Assists other departments with questions/concerns regarding suspicious activity or fraud, and provides guidance to team members as to appropriate courses of action.
  • Assists with the preparation and delivery of periodic fraud training to other departments in support of organization-wide Risk Management and fraud awareness.
  • Creates and prepares periodic reports on fraud statistics, fraud trends, and ongoing fraud cases to senior management.
  • Assists in maintenance, design and implementation of existing and new fraud detection tools. May assist with validation testing for various departmental risk processes and technological upgrades.
  • Attends external fraud investigation training, conferences, and seminars to improve knowledge of fraud trends affecting financial institutions.
  • Develops and maintains affiliations/relationships with fraud investigation associations and fraud department contacts at other financial institutions.
  • May support and train junior investigators as necessary.
  • Ensures full compliance with UNIFY Financial Credit Union Service Standards, policies, procedures and all applicable state and federal law.
  • Performs other duties as assigned.

Qualifications:

  • Bachelor’s degree in Accounting, Finance, Business or related field preferred
  • Minimum of five years’ fraud investigation and interviewing experience in a financial institution required
  • Professional certification preferred (e.g., CFE, etc.)
  • Knowledge of financial institution products, services and operations required
  • Knowledge and understanding of state and federal regulations pertaining to financial crime and fraud reporting requirements required
  • Experience with electronic investigations, including but not limited to, online banking and ACH transactions required
  • Excellent critical thinking and data analysis skills required
  • Must have clear and effective verbal and written communication skills with strong attention to detail
  • Must be self-motivated with the ability to adapt to changing priorities in a fast-paced environment
  • Must be able to work effectively with minimal supervision and have the ability to exercise independent judgment using integrity and high ethical standards.
  • Proficiency with Microsoft Office and data analysis tools required.

See the UNIFY Difference

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package* Includes:

Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
Dependent and Medical Care - Flexible Spending Accounts
Vacation, Sick, Personal and Holiday Pay
401(K) Plan with employer match
Education reimbursement for approved programs
UNIFY banking privileges for you and your family

*All programs subject to review and change

UNIFY is proud to be a drug-free, EOE including disability/vets. For more information on UNIFY, visit us at www.unifyfcu.com