Deposit Operations Supervisor

1 month ago

New Roads, United States Guaranty Bank & Trust Co Full time
Job DescriptionJob DescriptionDescription:

SUMMARY/OBJECTIVE

Exercises control directly over the functions of the Deposit Operations Department, including teller services, account openings/maintenance quality, and proof transit. Responsible for overseeing the accuracy of IRA transactions, account openings, and account maintenance. Support the Assistant Operations Officer / Bank Security Officer in completing staff training. Contributes to discussions in strategizing how to improve company performance, streamline work productivity, and keep management costs down. Ensures compliance with overall operating policies and procedures

Must be knowledgeable of the deposit applications, Bank policies and procedures of the bank including CSR, Teller and back-office programs.

Requirements:

MAJOR ACCOUNTABILITIES:

Manages and oversees electronic banking, mobile banking and telephone banking systems; Debit Card Administration; and analyzes customer usage of electronic resources. Monitor and ensure daily timelines are adhered to including overdrafts, daily settlements, wires, currency orders and daily entries. Trains on Policies and Procedures.

As IRA Clerk will support the IRA Administrator. Responsible for reviewing checking transfers, rollovers, new account openings, distributions and contributions to ensure they are accurate as well as maintain proper record-keeping.


ESSENTIAL FUNCTIONS:

Branch Capture Support for Branches; monitoring for timely “end of day” completion and submissions

Safe Deposit Box Administration - Annual SDB Billing; & Manage annual branch scrub/ maintenance, Collections, Abandoned Boxes, etc.

Identifies needs for system updates and reports to the Assistant Operations Officer

Participates in projects for deposit related services, products and applications

Annual Dormant Customer Notifications & Deposit Accounts due to Surrender to State

Alert BSA Officer of abandoned accounts

Assist in Preparation of Deposit Operations Department staff evaluations

Purchase Bank CD’s & Maintain Monthly Interest Payments

Oversee and Maintain Security Payments & Purchases (Asst Ops Officer will back-up)

Support the Assistant Operations Officer in managing Public Funds

Authorize Wires as needed

Netlink Daily Bank Position (ACH, Investments)

G/L Entries (transit items)

Annual Christmas Club Payouts

Maintain Operations Losses & Overdraft Charge-offs. Report any losses over $1,000 to the Assistant Operations Officer

Manage, train, back-up and become Expert in Deposit Operations functions and responsibilities. Ensure department duties are completed accurately and timely. The following list includes back-office duties, but is not all inclusive:


  1. IOLTA Administrator – ensure quarterly remittance to LA Bar Foundation & Communications for new IOLTA accounts is completed by staff
  2. Verify New Accounts, Services and Maintenance
  3. Complete name, address and port merges
  4. Safe Deposit Box - new box quality check; monthly statement reconciliations
  5. Research and adjustments
  6. Check collections
  7. Process Stop Payments, Phone Transfers, Revoked Authorizations
  8. Process Weekly Currency & Coin Order for Branches
  9. Process, authorize and log Wires
  10. Netlink Daily Bank Position (ACH Investments)
  11. Complete Customer Verifications
  12. Process unposted (referred) DDA/Savings; OD decisions (10am); entries for g/l clearing purposes; key ACH in Netlink; Check Large Debit & Stop Pays;
  13. Process Daily Notices (NSF; Sweeps; Deposit Corrections & Per Day Charges)
  14. Process incoming Fed Returns & Scan
  15. Process Entries & Balance ATM/Debit Card Clearing Acct
  16. Verify and assist Tellers with balancing their Teller Count Sheets to GL
  17. Process Tax Levies and Garnishments (21-day limit)
  18. Close Overdrawn Accts and process charge-offs to agencies as applicable
  19. Record Charged Off Accts & Notify Bank Employees and Officers
  20. Enroll new e-Statement users; assist w/ Calls & Monitor new Users for Confirmation - Notify CSR if not confirmed w/n 10 days of acct opening
  21. Manage Enfact Notices & Research Debit Card issues/compromises
  22. Monitor Internet Usage Report, assist w/ new enrollments & service asst.
  23. Complete Monthly reconcilement of cash advance tickets and ensure proper identification process followed (thumbprint required)
  24. Complete Weekly Reconcilement of ATMs
  25. Monitor ATM/Debit Cards for fraud
  26. Record removal of statused ATM/Debit cards
  27. Ensure timely filing & disposal of truncated checks
  28. Send Inactivity letters to internet users after 90 days without activity
  29. Process Daily Mail & Maintain File of Returned Mail; Manage Postage
  30. Verify Dormant & Purged Reports
  31. Process ACH Originations file (5 payroll originators)
  32. SSI reclamations; SSA verifications & Successions
  33. Supplies for the department
  34. Check Reg CC holds reviewed for compliance


Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step stool as necessary.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Guaranty Bank and Trust Co. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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