Hospital Collection Specialist

4 months ago

Bullhead City, United States Exceptional Healthcare Inc. Full time
Job DescriptionJob DescriptionJob Title:  Hospital Collection Specialist                                             Report to: AZ CEO and Billing Manager 
Department:  Billing                                                                               Job Level:  Clinical / Professional
Developed: 04/2024                                                                              Approved by:  COO, HR Job Summary:   At Exceptional Healthcare, we combine innovative technology with a commitment to providing the best possible outcomes to our patients. We’re searching for an experienced and reliable Collection Specialist to join our team. Our staff plays an integral role in fueling the care and healing that happens here at Exceptional Healthcare.
The collections specialist is responsible for collecting any sort of payment that is due to Exceptional Healthcare. This includes cash payments, ACH, or checks. This position ensures the highest quality and safe delivery of customer service, maintain compliance with professionalism and regulatory processes and requirements. To succeed in this role, you must possess a strong background of the benefits and insurance carriers. This involves performing collection activities related to follow-up and account resolution, and includes communication to patients, clients, reimbursement vendors, and other external entities while adhering to all guidelines. Patient and client satisfaction is essential.
Job Responsibilities/Duties:
 
  • Excellent Customer Service.
  • Courtesy and respect for every staff member.
  • Documents all findings accurately.
  • Collects and processes payment in person or over the phone.
  • Makes outbound calls to resolve the patient account.
  • Documents all collections activity performed on each account in the system.
  • Update the patient account record to identify actions taken on the account.
  • Analyzes account for errors, adjustment, credits, issuing corrected entries when required. Escalates complex issues and updates patient account information.
  • Provide regular feedback to management, based on research and calls to payers, to establish payer behavior trends.
  • Prepare required appeals relating to past timely filing, medical necessity, and other claims.
  • Sort and file correspondence.
  • Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
  • Demonstrates knowledge and understanding of Insurance and benefits.
  • Maintains the privacy and security of all confidential and protected health information uses and discloses only that information which is necessary to perform the function of the job.
  • Utilizes excellent written and oral communication skills to collaborate and maintain positive working relationships with peers, leaders, departments, and payer representatives to resolve patient/credit balances.


Qualifications & Experience:
 
  • High School Diploma or GED.
  • Some college, Associates, or bachelor’s preferred.
  • Minimum 2-3 years of patient experience or customer service experience preferred.
  • Minimum 2-3 years with a deep background in Insurance preferred.
  • Minimum 2-3 years with a deep background in Benefits preferred.


Knowledge Skills & Abilities
  • Extremely conscientious with excellent organizational skills.
  • Capable of working independently and as a team member.
  • Must be very customer service oriented.
  • Broad knowledge of the content, intent, and application of HIPPA, federal and state regulations.
  • Knowledge with in and out of network insurances, insurance verification, patient responsibility, and process for prior authorization.
  • Ability to stay focused in a fast-paced environment, manage time efficiently, and able to multi-task.

Powered by JazzHR

TCkit2Ck3d

  • Hospital Collection Specialist

    5 days ago

    Bullhead City, Arizona, United States Exceptional Health Care Full time

    Job Title:Hospital Collection SpecialistJob Summary:At Exceptional Healthcare, we strive to deliver exceptional patient care and outcomes. We are seeking a skilled and detail-oriented Hospital Collection Specialist to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring the highest quality and safe delivery of...

  • Collections Specialist

    3 days ago

    Arizona City, Arizona, United States PrideStaff Full time

    Collections Specialist Job DescriptionPrideStaff is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for performing collections activities for our institutional loans, private loans, and past-due collections for all inactive student accounts.Key Responsibilities:Make outbound calls, send emails,...

  • Collections Specialist

    2 weeks ago

    West Valley City, Utah, United States OneMain Financial Full time

    About the RoleWe are seeking a skilled Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in minimizing losses on delinquent accounts and developing relationships with customers to find affordable repayment solutions.Key ResponsibilitiesReview and monitor delinquent accounts daily to...

  • Collections Specialist

    2 days ago

    Redwood City, California, United States Omni Inclusive Full time

    Job Title: Collections SpecialistAt Omni Inclusive, we are seeking a highly skilled Collections Specialist to join our team. As a key member of our collections department, you will be responsible for managing and resolving customer accounts in a fast-paced environment.Key Responsibilities:Monitor and maintain assigned accounts, ensuring timely resolution of...

  • Collections Specialist

    2 weeks ago

    Arizona City, Arizona, United States Ledgent Technology Full time

    Job SummaryWe are seeking a highly skilled Collections Specialist to join our team at Ledgent Technology. As a Collections Specialist, you will be responsible for performing cash collections activities for our institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts.Key...

  • Collections Specialist

    1 week ago

    Rome City, United States Creative Financial Staffing Full time

    Business-to-Business Collections Specialist Join Our Fun and Dynamic Team! Job Description: Ready to dive into a role where your knack for communication and detail can shine? We're on the lookout for a motivated and detail-oriented Business-to-Business Collections Specialist to join our vibrant team. This is your chance to manage our accounts receivable...

  • Collections Specialist

    4 weeks ago

    Garden City, United States American Orthopedic Partn Full time

    Job DescriptionJob DescriptionCompany Description:We are a growing Medical Practice in the greater New York area with multiple physicians and multiple offices including Manhattan, Long Island, and Queens. Heavy No-Fault and Worker’s Compensation patient population. We are looking to add an experienced Collections Specialist to our Billing Department.Role:...

  • Collections Specialist

    2 days ago

    Sioux City, Iowa, United States CBIZ Full time

    Job SummaryWe are seeking a highly skilled Collections Specialist to join our team at CBIZ. As a key member of our financial services team, you will be responsible for resolving internal and external customer requests, researching and assembling data, and preparing documentation and proposals for clients.Key ResponsibilitiesResolve a full range of internal...

  • Collections Specialist

    2 days ago

    Garden City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Collections Specialist based in Westbury, New York. This role focuses on managing collections and accounts receivable within our industry. The successful candidate will be tasked with a variety of responsibilities, including portfolio management, phone and email collections. This role offers a long-term...

  • Collections Specialist

    2 weeks ago

    Oklahoma City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Collections Specialist based in Oklahoma City, Oklahoma. The role involves managing customer accounts in a specific industry, resolving queries, and maintaining accurate customer records. This position is ideal for those with a strong understanding of accounting...

  • Collections Specialist

    2 weeks ago

    Kansas City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Collections Specialist in KANSAS CITY, Missouri. The role is in the industry of accounts receivable and collections, requiring a high level of professionalism and strong communication skills. The successful candidate will have the opportunity to work directly and...

  • Collections Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States Locke Supply Co Full time

    Job OverviewLocke Supply Co is a leading provider of plumbing, electrical, and HVAC supplies in the Southwest region. We are seeking a highly motivated and detail-oriented Collections Specialist to join our team.Key Responsibilities:Contact customers and sales associates regarding past due balancesCollections of delinquent accounts within Locke Supply...

  • Veterinary Care Specialist

    3 days ago

    Bullhead City, Arizona, United States Spirit Mountain Animal Hospital Full time

    Job SummaryWe are seeking a compassionate and skilled Veterinary Assistant to join our team at Spirit Mountain Animal Hospital. As a Veterinary Assistant, you will play a vital role in providing exceptional patient care and supporting our veterinarians in delivering high-quality medical services.Key ResponsibilitiesAssist veterinarians with medical...

  • Collections Specialist

    3 weeks ago

    West Valley City, United States OneMain Financial Full time

    Job DescriptionOneMain Auto is currently seeking a talented individual to fill the position of a Collections Specialist. As a Collections Specialist, you will perform recovery efforts to minimize losses on accounts identified as being delinquent. You’ll have a portfolio of accounts that you will locate and negotiate with customers to find an affordable...

  • Collections Specialist

    1 week ago

    WEST VALLEY CITY, United States OneMain Financial Full time

    OneMain Auto is currently seeking a talented individual to fill the position of a Collections Specialist.  As a Collections Specialist, you will perform recovery efforts to minimize losses on accounts identified as being delinquent. You’ll have a portfolio of accounts that you will locate and negotiate with customers to find an affordable repayment...

  • Collections Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a highly skilled Collections Specialist to join our team at Love's Travel Stops & Country Store. As a key member of our Retail Team, you will provide first-line service support for our credit programs, ensuring timely resolution of customer issues and driving overall customer satisfaction.Key ResponsibilitiesMake outbound calls to...

  • Collections Specialist

    3 weeks ago

    new york city, United States Mound Cotton Wollan & Greengrass LLP Full time

    Founded in 1933 and headquartered in New York’s Financial District, Mound Cotton is among the oldest and most respected law firms in New York City, offering preeminent legal services in a wide array of practice areas.At Mound Cotton, we are dedicated to delivering exceptional legal services to our insurance clients across a broad range of areas. As a...

  • Collections Specialist

    3 weeks ago

    new york city, United States Mound Cotton Wollan & Greengrass LLP Full time

    Founded in 1933 and headquartered in New York’s Financial District, Mound Cotton is among the oldest and most respected law firms in New York City, offering preeminent legal services in a wide array of practice areas.At Mound Cotton, we are dedicated to delivering exceptional legal services to our insurance clients across a broad range of areas. As a...

  • Lead Collections Specialist

    3 days ago

    West Valley City, Utah, United States Discover Financial Services Full time

    Job SummaryWe are seeking a highly skilled and motivated Collections Specialist to join our team at Discover Financial Services. As a Collections Specialist, you will be responsible for servicing delinquent credit card accounts through various contact channels, minimizing losses to the company, and strengthening relationships with customers.Key...

  • Collections Specialist

    2 weeks ago

    West Valley City, Utah, United States OneMain Financial Full time

    Delinquent Account Recovery SpecialistOneMain Financial is seeking a skilled Delinquent Account Recovery Specialist to join our team. As a key member of our collections team, you will be responsible for recovering delinquent accounts and minimizing losses.Key Responsibilities:Review and monitor delinquent accounts daily to maintain losses at or below...