Collections Specialist

1 week ago


Arizona City, Arizona, United States Ledgent Technology Full time
Job Summary

We are seeking a highly skilled Collections Specialist to join our team at Ledgent Technology. As a Collections Specialist, you will be responsible for performing cash collections activities for our institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts.

Key Responsibilities
  • Perform cash collections activities for institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts.
  • Assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third-party collection agencies.
  • Ensure all regulatory requirements are adhered to in regard to collection activities.
  • Stay current and follow all HEOA Disclosure and Regulation Z requirements, including Truth in Lending and Consumer Financial Protection Bureau requirements applicable to collection activities.
  • Responsible for outbound calls, emails, and/or sending letters to inactive students with past due balances to obtain payments.
  • Ensure the collection goals assigned are met each month and strive to exceed this goal.
  • Ensure the proper number of collection activities are performed per day/week to meet account collection goals set by supervisor.
  • Perform skip tracing activities in locating borrowers.
  • Assist Collections Supervisor in data collections and report preparation on an on-going basis as required.
  • Making outbound calls daily.
  • Good skip tracing skills.
  • Good knowledge of all system databases.
  • Assist Training of collection associate.
Requirements
  • High school or equivalent (Preferred)
  • Microsoft Excel: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • Late-stage Collections: 1 year (Required)


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