Collections Specialist
1 week ago
We are seeking a highly skilled Collections Specialist to join our team at Ledgent Technology. As a Collections Specialist, you will be responsible for performing cash collections activities for our institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts.
Key Responsibilities- Perform cash collections activities for institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts.
- Assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third-party collection agencies.
- Ensure all regulatory requirements are adhered to in regard to collection activities.
- Stay current and follow all HEOA Disclosure and Regulation Z requirements, including Truth in Lending and Consumer Financial Protection Bureau requirements applicable to collection activities.
- Responsible for outbound calls, emails, and/or sending letters to inactive students with past due balances to obtain payments.
- Ensure the collection goals assigned are met each month and strive to exceed this goal.
- Ensure the proper number of collection activities are performed per day/week to meet account collection goals set by supervisor.
- Perform skip tracing activities in locating borrowers.
- Assist Collections Supervisor in data collections and report preparation on an on-going basis as required.
- Making outbound calls daily.
- Good skip tracing skills.
- Good knowledge of all system databases.
- Assist Training of collection associate.
- High school or equivalent (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Late-stage Collections: 1 year (Required)
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