Operations Manager
1 month ago
Position Summary
The Operations Manager is a blend of project management, coordination, and administrative duties to ensure that construction projects are completed on time, within budget, and to the required quality standards. Responsible for ensuring that daily operations of the organization are completed and that goals and objectives are achieved.
Essential Duties and Responsibilities
The Operations Manager will conduct all business in accordance with company policies and procedures, and state and federal laws (OSHA, ADA and Fair Housing). Essential functions include, but are not limited to the following:
- Ensure high-level of customer service (communication/scheduling etc.) to tenants while being a key liaison to NYCHA and Genesis Companies/VPH Management
- Maintain positive working relationships with clients, consultants, subcontractors, vendors, and project team member
- Develop and coordinate schedules of and work alongside Tenant relations & Construction team
- Using knowledge of the buildings and construction schedule, work proactively to obtain tenant cooperation; resolving tenant issues in coordination with property management team
- Lead efforts to obtain violation dismissals while working closely with NYCHA and VPH property management
- Monitor and work with NYCHA management to timely address and resolve 24 hour violations
- Work with VPH to monitor the completion of work orders.
- Develop, update, and manage project schedules of HQS repair teams
- Manage the mold/lead abatement process, including being a liaison with remediators and testers
- Assist with scheduling work for employees and vendors to meet project objectives
- Maintain regular communication and effective relationships with tenants, vendors, local community and city agencies
- Supervise certain employees as directed
- Complete required documentation in support of assigned duties.
- Identify potential risks to the project and develop mitigation strategies.
- Other duties as assigned
Minimum Qualifications
- High school diploma or general education degree (GED)
- Bachelor’s degree in Construction Management or related field can be advantageous
- Two (2) years of NYC Housing Authority experience preferred.
- Two (2) years of building renovation management preferred.
- Two (2) years of work order management preferred.
- Strong computer and administrative skills; including Microsoft Office, particularly Excel and MS Project.
- Proficiency with construction management software and tools.
- Project management skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
Physical Demands and Work Environment
- Occasional travel to project sites.
- Prolonged periods sitting at a desk and working on a computer.
- May need to stand and walk for extended or continuous periods of time.
- Must be able to ascend and descend staircases, ladders, and/or step stools.
- May be required to travel outside between buildings in varying outdoor weather conditions.
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