Wellness Attendant

2 months ago

Waimea, United States Mauna Lani Full time
Job DescriptionJob DescriptionCompany Description

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.

Job Description

The base salary range for this position is $19.00 - $21.00 hourly plus commission.

Be the author of an inspiring health and wellness adventure for our best in class Spa & Fitness centers.  Our Wellness Attendant will provide our spa guests with a seamless arrival and departure experience.  He or she will provide information on all inquiries, coordinate guest requests/appointments and maintain the cleanliness of the area.  This role is the face of our spa and sets the tone for an exceptional experience.  The successful candidate will be warm, welcoming, passionate about wellness, and possess excellent customer service skills.

  • Greet all guests with Aloha and provide personal, professional service, making sure the guests feel welcome and secure.
  • Ability to provide accurate information on current spa offerings, recommending and upselling treatments and services naturally based on the guest’s needs and desires.
  • Assist guests with spa reservations, changes and cancellations via phone, email and in person.
  • Opening and closing procedures checklists.
  • Assist in all areas of daily Spa operation.
  • Handle all billing and payments for spa services and retail transactions.
  • Knowledgeable on hotel facilities and services, including hours of operation for all departments.
  • Check-in guests, provide a detailed tour of the locker room facilities and issue spa lockers to those enjoying spa treatments.
  • Check-in guests and provide a detailed tour of the fitness facilities.
  • Maintain the highest level of cleanliness and organization in all areas of the spa desk, relaxation area, locker rooms and fitness facilities at all times.
  • Ensure relaxation area, men’s and women’s locker rooms (including restrooms and showers) and fitness facilities are fully stocked with guest supplies and amenities at all times.
  • Participate in training sessions, communications and planning meetings.
  • Possesses ownership when handling guest complaints and concerns and shows initiative in rectifying the situation.
Qualifications

  • High School Graduate or any combination of education and experience that provides the required knowledge, skills and abilities.
  • Must secure CPR/AED and First Aid certification within 60 days of initial employment.
  • Desired background in hospitality, spa and wellness, customer service, administrative and sales, office management and / or guest relations.


Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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