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Customer Success Manager

3 months ago

National City, United States ASI, inc Full time
Job DescriptionJob Description

As a Customer Success Manager, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team members, you match those needs with the right products. Every interaction is an opportunity to create a loyal and happy customer.

Responsibilities of the Customer Success Manager Representative:

  • Aid customers by applying critical thinking to troubleshoot routine problems and find solutions for them based on our services that our clients provide
  • Drive sales by suggesting compatible products, services, and add-on upgrades
  • Identify upsell and cross-sell opportunities within existing accounts based on a deep understanding of their business challenges.
  • Collaborate with the sales team to optimize sales processes and improve efficiency.
  • Provide knowledgeable responses on services and products to consumer inquiries
  • Become well versed in compliance guidelines of our clients
Customer Success Manager Key Qualifications:
  • Experience in a retail, customer service or hospitality experience preferred, but not required
  • Tech-savvy, proficient in Windows and macOS
  • Dedicated to providing an excellent customer experience
  • Strong communication and interpersonal skills
  • Organized and detail-oriented
 

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