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Service Advisor

4 months ago

Lewiston, United States Lewiston Motor Company Full time
Job DescriptionJob Description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. 

WHAT DO WE OFFER?

  • Competitive Pay
  • Excellent Benefits Package including Medical/Dental/Vision/Life
  • Referral Bonus
  • 401(k)Plan with Employer MATCH
  • Great Employee & Family Discounts on vehicles, parts and accessories
  • Paid time-off
  • Family owned and operated 
  • Heavily involved in giving back to the community

Responsibilities:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Requirements

  • Follow the Lewiston Motor Company Core Values: Integrity, Urgency, Teamwork, Personal
  • Growth, Attention to Detail, and Community.
  • Ability to provide an exceptional customer experience
  • Drive to achieve personal and company goals
  • Communication and organizational skills
  • Constant follow up before and after the purchase
  • Valid in-state driver’s license and an acceptable, safe driving record
  • High school diploma or equivalent

Lewiston Motor Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.