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Customer Care Representative
3 months ago
JOIN OUR TEAM
Brett Overstreet State Farm is a high producing, fast paced agency in Tucson Arizona. As a Customer Care Representative (CCR), you will join our Customer Care Team and be the frontline of our agency, assisting clients with their insurance needs, problem solving, and ensuring their satisfaction.
We have a fierce commitment to provide a superior level of customer service and building lasting relationships. As a CCR, you will play a crucial role in representing this commitment. Every interaction. Every time.
We are looking for friendly and compassionate people with commitment to providing these levels of customer service to our client. If this is you, Brett Overstreet State Farm welcomes your application. Join us in making a difference in the lives of our clients
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Evenings Off
Retirement Plan
Career Growth Opportunities
Gym Membership
Costco Membership
Responsibilities
Client Interaction: Engage with customers via phone and email, addressing their questions and concerns promptly and professionally.
Inquiry Resolution: Provide accurate information about insurance policies, coverage details, and premium payments.
Policy Updates: Assist clients in making changes to their policies, ensuring all modifications are documented correctly for future reference.
Claims Support: Guide customers through the claims process, gather necessary information, and facilitate timely resolutions.
Customer Satisfaction: Strive to exceed customer expectations by delivering superior service and building rapport with clients.
Record Keeping: Maintain accurate records of customer interactions, ensuring all details are updated in the agency's system.
Requirements
Customer Service Experience: Previous experience in a customer service role is desirable.
Problem Solving: The will to find solutions to problems, big and small.
Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.
Detail-Oriented: Strong attention to detail to accurately process information and maintain records.
Interpersonal Skills: Ability to build rapport with customers, demonstrating empathy and understanding.
Reliability: Consistent attendance and punctuality to provide reliable service to our clients.
Insurance Knowledge: Basic understanding of insurance products and services is a plus.
