Customer Service Representative

3 weeks ago


Tucson, Arizona, United States Freedom Powersports Full time

Customer Service and Sales Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our guests.

Responsibilities:

  • Assist guests through the purchase process, ensuring their time with us is easy and stress-free.
  • Sell the passion and excitement of Harley Davidson to our customers using proactive feature-benefit sales techniques.
  • Make introductions to other departments to ensure cross-selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties, and Service Plans.
  • Follow up on all prospects and customers in a patient and persistent manner.
  • Maintain the showroom and display of motorcycles in a manner appealing to customers.
  • Enter data into our CRM on all client information and interactions.
  • Stay up-to-date with our brand, product knowledge, company information, and company-wide events.

Requirements:

  • Minimum of 1+ year experience in customer service (customer-facing roles).
  • Minimum of 6+ months experience in sales with demonstrated closing skills.
  • Possess knowledge of multiple brands and products in the powersports industry.
  • Available to work a flexible schedule including Saturdays.
  • Exceptional verbal and written communication skills.
  • Positive can-do attitude.
  • Teamwork- works well with others and helps even when not asked.
  • Riding Experience and Current Motorcycle Endorsement desired, not required.
  • Punctuality is key.

What We Offer:

  • A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success.
  • Healthcare, Dental, & Vision Insurance.
  • Life and disability insurance.
  • Generous Vacation/PTO Plan.
  • Employee discounts on purchases.
  • Dedicated leadership team who supports and cares for employees.
  • The opportunity for growth and a solid long-term career path.
  • Competitive Pay - Generous 100% commission plan on your sales allowing you to make a great living ($45K - $75K average total earnings).


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